"The support staff are friendly and…"

The support staff are friendly and helpful. They understand your problem and go through solutions step by step.

"ReprLeticea Messeur"

Representative attended to my query promptly and solved the query without issue.

"The software is easy to use and the…"

The software is easy to use and the support behind the product is extremely good, they have live chat and helpful training academy, very happy with the product

"Personal communication"

Personal communication - I felt like I was dealing with one person who focused on us

"Thick accent"

I received a representative that had a thick accent. More and more, this is my experience.

"The person I spoke to on the phone was…"

The person I spoke to on the phone was extremely helpful and professional. My issue was resolved immediately.

"Integration problem was solved within…"

Integration problem was solved within just a few minutes.

"I am not normally a "review" person"

I am not normally a "review" person, per say. However, CTMe software's customer service has inspired me. I am an 8 years user now of this software and I have never had issues that lasted for more than 5 minutes. The help section alone (includes step by step videos!) is actually user friendly and if that's not your jam, JUST CALL. No long hold, no endless automated systems that spins you in circles without addressing your issue. There's a real live person on the other end that will have you're issue resolved in minutes. I can't tell you what a relief that is when you're overwhelmed and over worked and need a contract out asap. They'll never leave you hanging.

"They are always there to help"

Seems like a newer employee and new the answer with a quick solution.

"Great HAB staff"

HAB staff, always helpful, knowledgeable and make sure your issue(s) were addressed/resolved before leaving the line.