"Amazing customer service and fabulous…"

Amazing customer service and fabulous products
I love my cross body bag and can’t wait to buy another one!

"Beautiful personalised bags bought on…"

Beautiful personalised bags bought on multiple occasions. Fantastic value for money and great quality. Would definitely recommend for self or gifts!

"Brought a bag for my wife and she loved…"

Brought a bag for my wife and she loved it. Great quality and the personalisation is a really nice touch.
I know what I’ll be getting her for Christmas this year!

"Best quality personalised leather goods at a reasonable price"

I’ve bought a couple of items from LRM before. I can’t find personalised goods of this quality at a lower price anywhere else. Super friendly staff too!

"Absolutely in love with my Lucia bag"

Absolutely in love with my Lucia bag, I use it everyday and always receive compliments on it. Such great quality and embossing for that personal touch.

Great customer service from the team too.

I’ll be back for my next purchase soon!!

"Will not order again…"

I have ordered from LRM multiple times and the bag I have just ordered came and my initials were on the back of the bag in the wrong place so they asked me to send it back and they would refund me the postage and send out a new bag I had to chase them up to refund the postage the new bag they sent out the tag came off on the first use their reply was to close the gap myself with a pair of pliers? I could but it’s not the point when you spend £92 on a bag I didn’t like the customer service I recieved on this order and will now not order from them again!

"Avoid !"

It would not let me give a 1 star !
I bought my wife a bag from there site .. at first they were great has i forgot to add the personal name so I quickly emailed them and the sorted it bag arrived next day
Bag was ordered for a birthday present at the cost of £150 the bag arrived and it was poor quality stitching undone I'm a few places just didn't look professional at all was promised a 10 percent refund but that never happened a very disappointed

"Excellent quality and customer services"

Love the quality of the products (I’ve got a collection of 4 now!) and have always had prompt replies from their lovely customer services team. They even upgraded my shipping when I selected the wrong one and needed my purchase the next day. Will definitely be adding to my collection again!

"Terrible customer service"

I can’t comment on the quality of the bags / purses because I didn’t receive my order from LRM. They have been so unhelpful, ignored some of my emails and haven’t offered to refund or replace the items from my order. Just a warning that LRM customer service is terrible if something goes wrong.

"Very pleased"

I'm very pleased with the Rosie circular bag that I bought. Exactly as described and just what I want. Customer Service was great (thank you Sophie).