"Excellent service and products"

Excellent service and products. I have been so pleased with everything, thank you LRM! Great care is taken with orders and the quality all round is impressive indeed.

"I absolutely love my LRM bags"

I absolutely love my LRM bags! I have three bags, a purse, and a makeup bag, and I use them all regularly. The quality is outstanding—the leather is incredibly soft, and the personalization adds such a special touch. LRM is a brand I always trust for beautiful, high-quality products that stand the test of time, and I often give them as special gifts!

"Beautiful bag"

Beautiful bag, perfect cross body style in navy with my initials Plenty of room for essentials. Service was excellent.

"I am completely the target market for…"

I am completely the target market for these bags. I love the quality and that they do not have massive logos all over them which I find tacky. The designs look great, are practical and I’m often asked where my three bags are from so I absolutely steer people to the website. The personalisation is also a lovely bonus, included in the price. Looking to buy a heart shaped one for my daughters birthday. LOVE!!!!

"Beautiful bags "

I have bought several bags from LRM.
Beautiful bags with good quality leather and perfectly described as on their website.

Fantastic service with immediate delivery, I highly recommend thus company

"The worst company "

The worst company I have ever had the misfortune of dealing with. I sent back a FAULTY bag at my expense. I received a credit note code which didn't work to buy another bag. I was promised £39.99 will be refunded to me and I am now at 24 emails to company. The ladies are running this comapny into the ground item by item and losing clients left right and centre. Shameful treatment of clients and still have the nerve to ask on IG "why do you only buy bags on sale from us? " I suspect I will never be refunded. Out of pocket too for over £100.

"I have 3 LRM bags and 1 due to arrive…"

I have 3 LRM bags and 1 due to arrive tomorrow. I am in love with each one. Delivery is very quick, the bag comes very carefully packaged and the quality will not disappoint. The Emma bag is perfect size for me as a type 1 diabetic I am able to carry my insulin, testing kit and a small sugary drink, all organised perfect and easy to find. Thank you, one very happy customer here.

"Appalling Customer Service"

Ordered a bag on 1 June 2024 but to date I have not received it. Money been taken from account. I have sent numerous emails with the promise I should receive the bag by the end of June. Still waiting. Customer service is appalling. Initially I received replies but now this has stopped.

"Only buy from this company if you are…"

Only buy from this company if you are 100% certain you won’t need to return anything.
I fully complied with their returns policy and returned a handbag using signed for delivery service . The tracking tells me it was delivered but they have refused to refund me as they can’t find the parcel. I don’t think this should be my fault! I am now £100 out of pocket, so disappointed. Terrible customer service and very slow replies to emails. I have complained and no response. Beware!!

"Horrific… the customer service is…"

Horrific… the customer service is diabolical… you can’t speak to anyone and nothing is their fault… I have given my number for them to call me but that doesn’t seem possible