"Workers were friendly and cleared up…"

Workers were friendly and cleared up after them. However customer services needs to be improved as I found it difficult knowing who to contact. Overall work was good and my conservatory looks very nice.

"The quote was competitive"

The quote was competitive, the quality was premium and installed by an experienced team. Will definitely recommend.

"Quality product and workmanship"

Quality product and workmanship. Engineer was very proffesional.
Very happy customer.

"My name is MR KAUSHAL PATEL"

My name is MR KAUSHAL PATEL, recently we have had our conservatory build by SMITHS last year around September/ October 2019. I have a leak inside the conservatory where it is dripping water inside from the roof, and also the gutter outside is dripping the water from the joint and as mention previously (in an email) the corner where it was leaking water I had someone from your company came and look at it and he did some seal around it, but the water is still coming inside from the corner so that need to behave a look at it again. Also, the double door that leads to the garden is not locking after we open it to go into the garden. WHEN WE TRY TO CLOSE IT AND PULL THE HANDLE UP TO LOCK IT, THE HANDLE DOESN'T GO UP WHICH PREVENT IT FROM LOCKING, SOMETIMES WE HAVE TO LEAVE THE DOOR UNLOCK AS WE CAN'T LOCK IT. WHICH IS A RISK, SOMETIMES IT LOCKS SOMETIMES IT DOESN'T.
I have to say the customer service is really really poor/bad. I have sent an email to sales, on 18th June 2012, but no reply. Then I sent another email on 08th June 2021, I got an email back from them with a link to fill in a request call which I did but guess what no call or reply. I have sent another request call back form again today. Tried to call the office but no answer. These issues have been going on for more than 1 month. I would not recommend this company to anyone who wants work done.

"Really happy with the service"

Really happy with the service - fast, efficient, helpful and communicative - great stuff.

"IThank you Smiths Windows"

I was very happy with the windows and doors and the fitting

"i had my windows done a few years ago…"

i had my windows done a few years ago and more recently new doors
everything was done professionally and to a high standard

"We got a quote and was very impressed …"

We got a quote and was very impressed with the salesman. The contractor was very professional,clean and tidy.and went on and above to complete his tasked.
Thank you

"Happy customer"

Very pleased with both installation and overall product.

"Shoddy after sales"

After my first review you asked for more details about my claim and informed me my guarantee was halved to five years from ten. I supplied these, my review was accepted by Trustpilot but still you do not reply, Do I have to take you to court to get a small blown window replaced because you can not be bothered to look after your customers and call them back after request for service via the web site and phone when the sales team called me. Seems one department is working but no one for contractual repairs.