"Poor customer service"

Purchased French doors and had them installed in 2019. Luckily my partner was at home while they were being installed otherwise I am sure they would have been left without edges between the walls and not straight!
The door has dropped once already but they did come out and fix quickly - hence the 2 star rating!
NOW recently the damp beads inside have spilled out between the glass in the door, and having called them to discuss, get told to fill out the form on their website - I have done this 3 times so far and have yet to receive a call or email.....yet, they are more than happy to call me 101 times to sell me more things on my home.
Therefore to say there is NO customer service when you have an issue
** I emailed my response to your company on 16th October and am still waiting for someone to respond. I have asked for a copy of the email you supposedly sent to me; there is also a split in the seal - manf fault not mine, along with further photo. 26th Oct you want more information from Trust Pilot?!?! what more do you need to respond to me.

"From when the salesman arrived he…"

From when the salesman arrived he didn't try to sell me something I didn't need. The surveyor arrived bang on time, and the fitter did a first class job. I would be very happy to recommend Smith's.

"Some problems but window and bifold doors are very nice"

Although the window and bifold are very nice, I did have some issues along the way. I was quoted with discount a price on my bifold for four panels. I then decided to go for 3 panel's and was told by salesperson and surveyor it would be roughy £1000 cheaper. When I came to confirm the order I didn't get the money off because management said they already gave me a huge discount (as did other big companies). I felt I was mis-sold a product under false pretences and left in a difficult situation. I had already declined other companies and to start all over again would just take too long. On the day of installation I was kept waiting for a few hours, until I called myself to find out why the delay. When the engineers came they did a very good job and quickly too, especially Lawrence who was very friendly. Dean in the office was also very apologetic and friendly too. I would use them again as the products are very good and the timeline is much quicker than other big companies.

"Very very pleased with my new windows…"

Very very pleased with my new windows and doors first class from Start to finish.thanks Smith glass Ltd fantastic job

"Couldn’t fault the service"

Couldn’t fault the service, fitted windows back and front within 2 days by just the one fitter and with the minimum fuss. Highly recommend to anyone wishing to have new windows fitted.

"Good value and timely"

Good value and timely

"Very pleased with conservatory"

Very pleased with conservatory. The quality and workmanship was good. The fitters were courteous and cleared up after themselves. The only negative was the time it took between each trade which may have been due to the backlog caused by the pandemic. Would recommend.

"Be very careful with this company after…"

Be very careful with this company after a very poor experience I’m in the process of complaining to the fair trade authorities as I run out of options

Had a a request to remove my complaint and I’m sure they would love for me to remove it.
They still have 1000 of my money thanks to a smooth talking sales man which I will probably get nothing for and never see again
Avoid this company.

"Great service from start to finish"

Great service from start to finish. Done an excellent job and pleased with product. Very pleased with fitters as courteous and tidy.

"Good service"

Good service, only a slight delay stops it being 5 Stars