"Added remarksI"

Not sure what more I can add to my previous review as I would have thought Smiths would have all the correspondence we have had over the years
On the 20th April 2021 I sent you a picture of the failed sealed unit.
On the 18th of May you replied stating that as it was of aeshetic nature you could not address the matter due to the pandemic.
Two months later on the 15th July2021 you stated that owing to the age of the goods you would not replace the unit under the guarantee.
I have stated to you previously that I have a 10yr guarantee under your terms and conditions
I have uploaded these to you in January 2019 when you said that I only had a 5yr guarantee, you accepted this and change the unit
Now when the units are 8yrs and 9 months old you are saying that the cause is fare wear and tear and you will not replace under guarantee.
I am disappointed that I have to write this review but from previous reviews I noticed that people have had very similar problems.
I do hope that you will once again as I have previously ask that you will sort this problem

"Not a perfect experience but definitely…"

Not a perfect experience but definitely a five star one. We are delighted with the change the windows and doors have made to our home, delighted with the lads who came to install them and the salesman.

Why not perfect? There were the things that can derail any home improvement, delays and a snag to be fixed. Everything was, however, resolved quickly and smoothly. I would definitely return to Smith's for future work.

"Excellent Service and a fair price"

We had 11 'blown' windows replaced. The price was fair and the service excellent. I would use them again, so much in fact that 2 windows I missed originally we are having replaced by them as well.

"New Front Door - Polite Staff, damaged door"

Had a front door fitted which was apparently a bit of a 'tough' job, Scott came round and was really helpful and very polite and so was Lawrence whom had to come twice afterwards to level the door & change the handle ('delivered from factory with wrong handle').
Unfortunately there was some damage caused to my door during the install where it wasn't leveled correctly which means it rubbed leaving damage which they cannot now fix bar cover over with paint which has now rubbed off due to the door brushes. There is 'nothing' else that can be done due to this being part of the door.
A huge shame to spend thousands to immediately have damage to a new purchase.

Overall all staff since the measurements & fitting have been very polite.
Kindly supported a 'survey' on Friday and asked if I'd leave a review (which I agreed) only to then leave for a holiday and get chased for not completing by the Monday.

"The fitter arrived on time"

The fitter arrived on time, polite and helpfully explained the procedure for fitting the new door snd replacement window cassette. He was very tidy and cleaned up after he had completed the job.

"Friendly, Experienced and Efficient"

From sales, through survey, installation and to after-sales, we found everyone at Smiths to be friendly, experienced and efficient. We would certainly recommend their services. Pleased to be able to support a local company.

"They done a good job"

They done a good job. Very clean and precise

"Nice doors and very easy to deal with."

Smooth transaction and very easy to deal with and personally happy with the door we had fitted.
I would personally deal with Smiths again.

"Happy in general"

On a whole work was carried out to a high standard, only gripes were that they left a little bit of rubbish behind, and I think a bit of extra trim could have been applied to make the finish perfect. But on the whole workmen were prompt, tidy and polite , happy with finished product

"Quick process"

Quick process, super friendly staffs. Definitely recommend it! Happy with the outcome of my windows