"Surprised but disappointed "

Firstly I’d like to say I was pleasantly surprised by the service we have received from smiths glass.
We took a gamble with this company based on the reviews we found and in all honesty the reviews nearly made us cancel our installation.
We had an install date set for 10 November 22. Scott our fitter turned up and was excellent, clean, tidy and efficient in what he does.

Bad points on the day, the lock on the door that we requested (ultion) wasn’t what we received and our chrome letterbox was scratched.
I contacted Chris the installations manager, he done all he can to sort our problem, an engineer returned the following week, unfortunately the lock wasn’t correct again and the replacement letterbox was damaged again.
This was frustrating to say the least but Chris contacted me straight away and offered to resolve the problem as soon as he could get new parts from the suppliers.
Fast forward to the 8th of March 23 our problem was finally resolved, Lawrence the engineer come and installed our new lock and letterbox.

The communication from smiths while this was ongoing was good and Chris informed me that the long wait for parts was supplier issues and no fault of their own.

Overall I can’t complain on the service we have received.
One thing to remember is that all the negative reviews have two sides to their story.
Thanks again to all at smiths for a seamless install even though it took a long time.

Update 04/09/23
No Fensa certificate has been issued, I was promised it would be sent after the final balance was settled, all I get is I’ll pass that on to our accountant when I enquire.
So if this does get read, please get in contact.

"Great and service"

Mick and Carl were very professional installers. Smiths were easy to deal, and Steve surveyed very well beforehand. All in all a good experience and i am very happy with the result

"Very pleased with my new doors…"

Was given all the necessary information before arranging to have the job done.. I thought was so good I easily decided to get my front and back doors replaced.. The jobs were carried out very profesionally and fitted and finished to a high standard and I will have no problem recommending them in the future..

"Good choice of products"

Good choice of products.No pressure to buy and kept
in touch all through the process.

"Everything went like clockwork"

Everything went like clockwork. All explained in detail during initial quotation. Once ordered, product was installed promptly and efficiently. Fitters were friendly and hard working. The end result has transformed our house. 100 per cent recommend!

"Friendly sales and installation…"

Friendly sales and installation staff.neat and tidy job

"This was the second door I had fitted"

This was the second door I had fitted. I was just as pleased with the back door as I was with the front.
Staff were helpful and gave good advice. The door was fitted by the same man who fitted the first one.
He was punctual and left everywhere clean and tidy.

"Great job lads were quick and clean…"

Great job lads were quick and clean left no mess at all. Great price and great service once again. Highly recommended

"Had a good experience"

Had a good experience with this company. One of the window pains cracked a week later, phoned the company and had it replaced a week later. Scott the window fitter was excellent he got on with his job and we would recommend the company to other people

"Job was well coordinated"

Job was well coordinated, things were done according to timescale, no fuss and no mess.