"Front door"

Just had front door and two glass panels fitted. Though price was dearer than we originally thought, they did come down to a price we agreed on.
Fitting was two weeks later than date agreed, but when it came to it we couldn’t fault the man who fitted it, an excellent job and no mess whatsoever. Also quality excellent, so all in all definitely worth the wait.
That’s the reason for five stars

"The work carried out by the Smiths team…"

The work carried out by the Smiths team was excellent. The two men who came to carry out the Soffit and Gutter replacement were very efficiient and cleaned up at the end of the job. certainly looks good. If I had one critisism I found the sales team very pushy, in fact they had contacted me over several years to get the job done. Otherwise fine

"Great customer service"

Great customer service, friendly, approachable and transparent.

"Had a glazed porch sliding door fitted…"

Had a glazed porch sliding door fitted and it looks great and works efficiently. I think it was a fare price in the end, but they did try to over charge me by £1500 until I tried to cancel the order. Very hard sell from Max felt very pressured to go with Smiths. Worked out OK in the end, clean tidy fitters.

"Ongoing service issues"

Once again , I am leaving a review in the hope that others will not have to experience the ongoing shocking poor service that I have received with Smiths.
Timeline as follows 09/04/22 e mailed and telephoned Smiths to advise roof panel had misted up ( installed 2018 ) . Supplied both photos and contract details as requested in their auto reply.which states we aim to deal within 28 days!
A guy from Smiths attended a few weeks later, confirmed it had blown , measured up and said they would return when the new unit was in stock, which all seemed fine.
22/06/22 2 guys re attended. When they tried to replace the glass they found that it had been measured incorrectly. They put back my old glass and said they would fast track a replacement . When they left, however I found that the gutter was now sagging. Upon inspection the gutter clips were broken so I rang and e mailed again to make Smiths aware.30/08/22, received a message from the only helpful person there , Although I have been advised not to state names, that it had again been reordered as the 2nd one was also incorrect. The feedback indicated that this would all be resolved shortly. However , no contact from Smiths, I have regularly been chasing a resolution to this as its now over 1 year since the issue was reported to them and all contact since September 2022has been me chasing.I recently rang the service number and spoke to a representative , explaining the duration of this issue. He seemed to have no interest in helping only advising that they would be in contact when they are ready as this is deemed a non urgent issue. Furthermore, he advised there was no point ringing in to chase as this would not speed up anything.

"Excellent work done (soffits & fascias)"

Excellent work done (soffits & fascias) with the job completed quickly and efficiently. Looks great and very happy with the result.
Communication in the run up to the job could have been better. I had to call several times to finally get an install date.

"Pleased with my new front door"

Pleased with my new front door
The unit was manufactured in a reasonable timeframe and to a high standard. It was a replica of the original door's glass, and the result was great.
The door came with high quality locks and the fitting is perfect, I would recommend this company. The person who did the fitting was also polite and efficient.

"Pleased with the work completed"

The fittings were carried out to a high standard.

"Windows measured documents signed.Day…"

Windows measured documents signed.Day of window fitting, fitter arrived on time job completed.

"Great work!"

I can’t really understand why this company doesn’t have higher reviews on Google, from our experience they definitely aren’t reflective of what we purchased.

The sales guy Steve was very good, and 100 times better than a couple of other companies who had quoted for the work, likewise the surveyor who was also good.

We’ll save the best comments for the installation guy Scott who was amazing, he fitted 7 windows alone (two of them being almost 3m x 2m) as well as a new front door. Not only was his work fantastic but he’s a genuinely nice guy who we can’t recommend highly enough. We’re very happy with the finished product and will request Scott again when we need further work completed next year.

One slight disappointment was the original installation date wasn’t kept BUT I don’t feel that is enough to knock off a whole star.

That aside, great product great price and more importantly three great people who came to our home.