"It seems like they are always reviewing…"

It seems like they are always reviewing documents to make extra charges. They send emails and letters saying they will cancel your insurance after “reviewing” documents.

I have sent all documents relevant but 2 weeks later apparently my years no claim was no longer valid so there was an additional charge added.

Let’s hope this is the last bad news and they do NOT keep coming with more issues.

"Worse insurance company ever"

Worse insurance company ever , I had one of my vehicles stolen and they have no respect at all with the customer , I might report for three times as they are badly organised, playing always against the customers trying delay the process and avoid the payment. Really be careful with them .
Jose Julio.

"Renewal process was really easy and all…"

Renewal process was really easy and all information was supplied in a professional manner.
We will be staying with them.

"Use various names like quoteline and…"

Use various names like quoteline and Close Brothers, charged almost 50% of a 12month policy for 6 weeks coverage. NEVER USE ANY OF THE ABOVE!!!

"Not to be trusted"

Not to be trusted. Lied about a policy and what it included, after ringing around it was £500 cheaper elsewhere. I cancelled within the 14 days, and 3 months later do not have a refund which has been followed up with various excuses, will be opening a card claim to get my money back, avoid this clown show.

"Incompetent service with zero value. Now called Gallagers"

From start to finish this has been the worse experience of my life. In the beginning I planned to become a courier and have been doing so successfully. Working with many different contractors and have met so many wonderful people been so many exciting places.
The nightmare starts and end with just getting insured!
It's taking me months of building up my business and had to reach out to so many new businesses to build a relationship and send them out so many supporting documents such as Courier insurance; Public liability insurance; courier contracts; Non disclosures; pics of the van; id & proof of purchase; proof of address; DBS which can't be any longer than 3 months; etc. (Honestly the list does go on)
Now the simple fact that the DVLA has a back log that will keep them busy for the next 50 years and have yet to get me my V5 they've cancelled my insurance now I can't work. The system is obviously broken!!!!!!! Now I've recently just learnt they "Bollington" turn into a new company called Gallagers and for the pass 5 days i've been promised a call back still nothing!
I've receive several emails to say they've now cancelled my insurance half way through my policy and now want me to pay in full £1400 for them cancelling my policy in error.

"Bollington have been a pleasure to deal…"

Bollington have been a pleasure to deal with. We set up our business with their help. We have since renewed and our premium actually went down without and haggling! Well done. Highly recommend. Well done!

"Helpful customer service"

Helpful customer service, excellent prices

"Very satisfied"

The phone operative was very efficient, and personable. I was very impressed with his attitude and manner.

"Fabulous team to deal with."

We have been dealing with Bollington for a few years now as we always find that the service is brilliant, Nicola who deals with our business is brilliant, really interested, engaging and friendly and always finds us a great deal for our rather complex needs. Communication is great and the prices are reasonable.