"I ordered a train bundle and seperate…"

I ordered a train bundle and seperate buffet carraige for my son in November for Christmas. I was expecting all the trains to arrive together before Christmas but they were separated only 3 of the 5 trains arrived. I found out that customs returned one of the packages to the shop because of an administration error and when i contacted the shop they said they would resend the package but it wouldn't arrive until after Christmas. As you could expect I was very dissappointed to say the least but to my suprise the package arrived on the Christmas eve which i was delighted with. I have to say the customer service was great and service was excellent, would highly recommend.

"Excellent service"

Excellent service, very good value for money; goods carefully packed and delivered promptly.

"Easy to use website"

Easy to use website. Prompt dispatch and delivery.

"Fairly priced Hornby coaches"

Fairly priced Hornby coaches, ordered and delivered timely, well packed and in pristine condition.

"Reliable and quick"

Reliable and quick. Royal Mail parcels have to be signed for which stop them going missing.

"Excellent service"

Excellent service, purchased twice from here and both times my items dispatched on the same day. Price wise the cheapest I found and I absolutely love my Kato train packs. Well done Railway Model Store and a big thank you for excellent service.

"Very Good"

Very Good. The manager called back in less than 5 mins. to check my order. The order came next day, exactly as described and in perfect condition. Thank you very much. Pete

"Internet order"

Very rapid response to my order. Kept me advised of progress. Product arrived safe and sound, well packaged. Nothing to fault at all, thank you.

"Good price and very good service"

Good price and very good service, very quick, excellent

"Hornby wagon order: all good, apart from the postal charges"

I ordered a Hornby wagon from RMS after receiving a £10 coupon via email. The item was delivered promptly, was well packed and as described. Overall, good stuff. However, postal charges are too steep. Most online model railway retailers charge between £3.50 -- £4.95 for delivery. RMS charged me £6.95 for a RM 48 delivery. At those sort of prices I'd think twice about placing another order.