"N scale layout ordered and paid for on…"

N scale layout ordered and paid for on October 5th 2022 and still not received. There have been understandable delays with materials and then tools to build.
I was told the layout would be shipped on January 10th,2023. No notification received,no information on item or Parcelforce tracking number. No response to emails or telephone calls.

"excellent service speedy delivery with…"

excellent service speedy delivery with great communications

"Easy to navigate website"

Easy to navigate website, easy to complete transaction.

Didn't bother with tracking the order as it was 48 hour tracked, although I might have followed it up if delivery didn't happen (although possibly not as I write this, given that the Post Office is still clearing pre-Christmas in snarl ups).

But, yep, definitely happy with the whole deal.

"All good"

Very straight forward - clear on website what was in stock. Simple to order and delivered as expected with tracking.

"Problem resolved efficiently by RMS"

I tried to place an order on line on New Year’s Eve to take advantage of the 10% discount code that RMS were offering but there was a problem and my purchase could not be completed. Unfortunately, the offer expired on that evening so I used the RMS “contact us” form and explained my problem. I was contacted the next day (a Bank Holiday) by email and was told I could still go ahead with my order and they would refund me the 10% reduction as soon as I had placed my order which I did and the same day I received notification from my bank that a refund was arranged and I have received my goods very quickly.
The whole issue was resolved promptly and fully to my satisfaction and I was treated like a customer wants to be treated - with respect, courtesy and professionalism. I shall certainly use RMS again and fully recommend them to friends. Very keen prices too!

"Excellent easy to use website"

Excellent easy to use website
Order placed over phone that was very easy transaction ...
Communication on parcel tracking 5 star. Taken 23 hrs from order purchased to door step delivery ..
RMS .. DHL.. Many Thanks shall purchase again all the best for 2023.. Thanks, Kevin..

"Faster than a speeding locomotive"

Informative Web site, great selection of models at good prices, placed an order to be shipped to Oz & was well informed of its progress. 8 days to deliver over Xmas.
Great work guys

"Easy to navigate website"

Easy to navigate website. Quick and easy payment, updates about the order status, quick despatch which was good as the order was a Christmas present.

"Fantastic company very quick dispatch…"

Fantastic company very quick dispatch of items.I would have no hesitation in recommending to anyone

"Great customer service and speedy…"

Great customer service and speedy delivery, good value and Well packaged.