"New accountant with dedicated working style"

Hussnain, as my new accountant, is well-communicated and reachable. During a very busy festival season, he is very responsible and willing to take extra steps to complete the tasks before the timeline. Thank you very much!

"Great support"

Very good team, quite responsive when needed. The system is straight forward and ready to use.

"I have been working with Clever…"

I have been working with Clever Accounts for several years, and their level of service has always been impeccable. Even after needing to move to another platform due to personal reasons and relocating abroad, they went above and beyond to ensure a seamless transition. I would especially like to highlight Hussnain Shakil, whose unwavering professionalism and dedicated support were invaluable. His assistance made a significant difference, and I am truly grateful. I highly recommend Clever Accounts for their outstanding service!

"Nice People But Absolutely Awful Communication And Service"

What do I have to do to get a response to anything? Absolutely dire comms. I understand this is a budget service for small businesses but I've been waiting 9 business days and counting for a simple response to a question.

I've been a customer since 2022. The first year things were good but when my accountant left, things went downhill and continued to do so. The only way I can get anything done is by making a complaint and involving the Customer Service team. I've also been given misinformation about processes and fees which caused me issues.

When I finally get to speak to someone to discuss the problems, they're always lovely but it shouldn't be this hard.

I'm currently trying to close the business and go self-employed, partly due to my terrible experience using accounting services. These are charged in addition to the hundreds I've already paid monthly and even then, no response.

They're nice people when you can actually get assistance but this is one of the worst experiences I've had in terms of customer service and communication.

"End of year"

Their software is really simple and straightforward and the support from your dedicated accountant is first class. They are polite, friendly, supportive and very professional.

"Very helpful and informative"

Very helpful and informative

"I am very happy for the help"

I am very happy for the help, thank you also for your passion.

"Responsive and accommodating"

Responsive and accommodating. What I think is a plus factor for me is that you won’t be obliged or tied up to a contract. I have explained to them that I needed guidance to make sure I have started filing right and they were so quick to response and set up what suits my needs. Consistent even responding enquiries through email

"Really helpful for a beginner like…"

Really helpful for a beginner like myself. Easy to get a hold of and every question was answered and explained. Scarlett was brilliant.

"The first phone call with my accountant…"

The first phone call with my accountant Charlie was very simple clear and helpful
He provided all the information I need and checked again if I needed anything else and was very keen on if I had any questions
It was very short which is good and helpful