"So easy to use and great deals to be…"

So easy to use and great deals to be had.

"simple to add funds and excellent…"

simple to add funds and excellent communication

"What Price Loyalty? "

I recently had a 1-year fixed rate cash ISA mature with Oak North. In the lead up to the maturity date I received an email saying I was eligible for loyalty rate if I reinvested into another fixed rate cash ISA with them. Brilliant I thought, at last a company who cares as much about existing customers as they do about new ones. However my positive feeling quickly evaporated when I logged onto the app to discover the loyalty rate on offer to roll my money into another 1 year fixed term ISA was 0.01% higher than the rate offered to new customers. That's not 1% or even 0.10% but 0.01%. I couldn't believe they were offering such a pathetic 'reward' for my loyalty. To put it into context. If I'd rolled £20,000 into a new 1 year fixed rate cash ISA with them at the 'loyalty rate' I would have earned a measly £2 more interest over the course of the year than a new customer would if they invested the same amount. Instead I've moved my money elsewhere and Oak North have lost my custom. Whoever thought that offering an extra 0.01% to reward loyalty was anything other than an insult needs to have a serious rethink on how to retain customers.

"Simply easy to deal with."

Simply easy to deal with.

"Easy to use website"

Easy to use website, some if the highest rates available.

"Good interest rate and advised in Good…"

Good interest rate and advised in Good time to reinvest into another account.. Interest from previous savings transferred. So very pleased with all transactions thank you

"Brilliant fixed rate for 12 months but...."

Brilliant fixed rate for 12 months, but then the rate dropped so we have moved our money elsewhere.

"Competitive rates together with clear…"

Competitive rates together with clear and simple communication and processes make this bank a pleasure to deal with.

"Very Good Communication"

Good communication re ISA comming to end of term- very easy to sort change going forward. Very good communication. Thank you

"Simple app"

Simple app, easy to follow, easy to add new accounts. Competitive interest rates.