"Fantastic service"

Fantastic service, number 1 dealer for me, the great thing is not one person said, covid caused this problem etc Not that i had any problem form your place but i have others.

Im looking for another vehicle any skoda rapids 1.4 tdi same price as the last one?

"Very easy purchasing from viewing…"

Very easy purchasing from viewing online through to arranging purchase and pick up. Very quick and very happy with the whole procedure, post purchase contact and my car. Will definitely be returning in the future and recommending them to others.

"Always a first class experience using Robinsons VW Norwich"

Always a first class experience using Robinsons VW Norwich . We live 4 miles from a main VW dealer however we prefer to travel the 100 mile round trip to use their sales and service dept's.
The best garage we have ever used and plan to continue to use in the future
Well done all keep up the good work

"My first purchase from Robinsons Group…"

My first purchase from Robinsons Group (Lowestoft). The whole process took only about a week and everyone there that I dealt with was friendly and professional throughout the process. The car was delivered to me (about 180 miles away) around 7 a.m. on the agreed day. Wouldn't hesitate to use them again. Very pleased with the car. Many thanks to all concerned.

"New (Used) Car at excellent price"

I found my new (used) car on the Robinsons website. Due to Covid restrictions I was able to view it externally but it comes with a 30 day return if I am not happy with the car.
The handover on Saturday lunchtime was quick and trouble free but, again, a detailed explanation of the features of the car was not possible due to Covid restrictions.

"Having had concerns with the new online…"

Having had concerns with the new online way of purchasing a car this was soon eased by thorough explanation of the whole process. Would happily do it again.

"I'll keep it short and sweet"

I'll keep it short and sweet. Fair Pricing, excellent customer service and a salesperson that shares your joy once you've made the decision. Good follow up after delivery too. I would not hesitate to recommend them to family or friends.

"Very prompt & professional"

Very prompt & professional

"Very friendly people"

Very friendly people, always ready to help and explain everything to detail

"Service issues. Not happy"

I booked my third service at 26000 miles with Robinsons Norwich for my T Roc delivered new in Oct 18. I don’t live locally to Norwich but that is now my nearest dealer.
Our local Robinsons VW dealership has been closed since the lockdown in March 2020.

The service consultant asked I wanted anything else checked on the car and I asked if two new front tyres could be fitted at the same time. On Robinsons website they say they will match any written quote. They were unable to arrange this themselves and passed me through to the parts dept. I explained National Tyres had quoted me a price for two new tyres and I had this quote loaded on line. National would come to my home and fit them for the same price. Robinsons refused to match the price.

The service was performed under COVID conditions two days ago. I haven’t used the car until today when the EPC warning light came alive on the dash. (An engine management light usually indicating a throttle problem). I thought it a strange co incidence. I spoke to Robinsons and could only look at the car in four days time. It was booked in.
I noted on the T Roc owners forum that I was not alone in having this exact sameproblem a day after a service. Just what are they doing during a service to cause this problem.