"Existing customer…. Won’t be purchasing with you again!"

I have been a Robinsons customer for the last two cars I have bought. Never ever had an issue. But over the last year the attitude of the sales staff is all “you need us far more than we need you”. There is a definitive “attitude” with the sales staff and management. Everything seems like hassle to them, can’t be bothered with things not proactive and enthusiastic about a purchase. Leave you hanging. Don’t acknowledge you. I have no idea what’s changed as I can see I’m not the only person saying this type of thing.
They don’t read enquiry content just reply with standard emails. The last email I got from a sales manager was flowered up with words but basically said ….. this is all I can be bothered to find you, go look on our website yourself.

Come on guys you used to be top notch. Sort it out!

"Good service"

Good service, very helpfull

"Skoda Octavia purchase"

Good showroom and very helpful staff

"A very good friendly service offered…"

A very good friendly service offered with no hard sale or added warranties/service plans/ etc. I would certainly use them again

"Like something from the 90's..."

Like something from the 90's...

Walk in with a immaculate Golf purchased new from Robinsons to trade in against an all-space (£35k ish) paying cash for the remainder after the trade in.

Didn't have an EXACT individual car in mind so refused to give me a valuation and patronised me out the door.

Felt like Julia Roberts in Pretty Woman because I was in my gym gear and hadn't made a (Covid) appointment.

Oh well, off the the online car supermarkets I go. May your cheap suited and gammon faced middle aged salesmen spend the rest of their dull careers in your company Robinsons.

"I contacted Robinsons about a new car…"

I contacted Robinsons about a new car and the service was terrible, lack of knowledge, wrong information given and poor communications. Will never use again

"Wheels Corroding Shortly After Buying Car"

Bought a car 7 months ago and the wheels have started corroding with what looks like white mould under the lacquer with no damage to them. The car is 4 years old and has done 39000 miles. The garage say it it due to stone chips that then cause the wheels to corrode under the lacquer. I can't see any stone chips on the wheels but obviously stones are going to hit the wheels when you drive the car so they are clearly fitting sub standard parts to their vehicles and taking no responsibility for it. The lunacy of not spending £100 to refurbish my wheels and provide good customer service is ridiculous as me potentially buying another car from them when my finance deal runs out is obviously worth a lot more money to them.
Becomes very apparent how much harder it is to get hold of someone here once they have your money.
On another note I was also advised that I would get 2 years MOT, service and warranty with the vehicle, what the salesman failed to mention is that this is MOT cover, this stipulates that you must MOT your vehicle with them but doesn't actually cover anything not covered by the warranty. This is very misleading and a way of making more money out of you to MOT your car with them.
I expected a lot better from what I thought was a quality brand especially when paying a premium on the car to buy through a main dealer.

"Great Experience."

Great Experience.

"Excellent service."

Excellent service.

"Norwich Audi were helpful because nice…"

Norwich Audi were helpful because nice People and care a customer. Thanks audi norwich