"Disappointing experience at Peterborough branch."

Disappointing experience. Bought a used VW, received attention and any queries quickly dealt with prior to paying the deposit. Lost interest after it was paid and once they had the full money it became virtually impossible to reach the salesman. Still not got the paperwork that forms part of the VW used car scheme and no mot certificate 6 weeks on. Made an official complaint to head office and that’s been ignored. It’s the service I’d expect from a back street garage not a supposed main dealer where I’d have no doubt picked the same car up considerably cheaper.

"Truly appalling service"

Truly appalling service - pre sale is patchy at best but post sale is the worst I’ve experienced in over 20 years of buying brand new cars from premium brand dealerships. Nobody takes ownership of issues or has any genuine interest in helping the customer

"Good professional service"

Good professional service, highly recommended

"Excellent Service"

From start to finish the service from Robinsons Volkswagen Peterborough and in particular Chris in the service team has been excellent. They listened to the problem i reported with the vehicle, diagnosed the issue and fixed it, keeping me up to date throughout. A true credit to the VW experience.

"Recently purchased new golf ,traded…"

Recently purchased new golf ,traded exsisting vehicle ,and arranged to pick up new car at Heigham st.on Monday 26/7/21.at 12.45.So I cancelled my insurance on my car and transferred to the new one as of 26/7 ,took day off work ,and my wife rearranged her day.
On arrival at Heigham st.reception had no record of us on their system,we were shown through to the sales area,and after some 20 minutes,sales person came over and was obviously not expecting us,.We were fed some unbelievable story about the I.t. System crashing,which was not really convincing .also we were informed our new vehicle was not on site ,but still with prep.This we found unbelievable,as if there had been a problem,why were we not contacted?,we were now in a position with no vehicle to use and a new pick up date.we found this whole situation,disgusting,unprofessional ,and unbelievable.

"Helpful as always during my latest…"

Helpful as always during my latest purchase.

"Very happy with our telephone…"

Very happy with our telephone negotiations with Matthew and our hand-over experience with Liam.

"generally very good service"

generally very good service

"Excellent service"

Excellent service - professional and yet friendly with excellent knowledge and explanations. Good value too on my vehicle.

"second hand car purchase"

Good car, as described. Delivered quickly as requested.