"AVOID Audi Norwich"

I originally took my A6 to Norwich Audi for a service. Later in the day I took a phone call advising me that I needed from discs and pads. I gave the go ahead. I collect the car later and all is well, then a couple of weeks later I started to get peddle vibration when braking, I called Norwich Audi and they booked the car back in. I took the car back, they investigated and advised they change the rear discs and pads. I gave the go ahead. Then before they released the car they checked it again and found the front disc where in fact buckled, they replaced the front discs, now the car has new discs and pads on all wheels.
I took the car and yes, within a month I’m feeling peddle vibration, call Audi they book it in, investigate again, now they are saying both front wheels and hubs need changing at a cost of 3k, this is where I draw the line. I took the car and got the wheels examined by an alloy wheel technician who straighten wheels, the report came back fine.

My thoughts are the brakes was fine before Audi fitted new discs, then this all starts.
I believe that the first set of brake discs was buckled, or buckled on the car within 2 weeks and that has damaged the hubs.

I am looking in to legal advice to see if Audi can be held responsible for this.

I don’t know why Audi didn’t change the hubs at the time they suggested it rather than just guessing what they thought was wrong.

I will update the review as it happens.

"Great customer service from Seat in…"

Great customer service from Seat in Ipswich, very friendly likeable staff, and a good selection of vehicles.

"Norwich Audi - 5 Stars for Customer Service"

Norwich Audi provide a 5 star service for their customers and communications are excellent, I purchased my car online.

"Great service from the guys at Norwich…"

Great service from the guys at Norwich Audi

"Great Experience"

I had a great experience at Auto Devotion Norwich, it was effortless and I felt that they had my best interests in hand. Thank you to Sean Lott and the rest of the team at Auto Devotion Norwich, I will definitely recommend you to friends, family and colleagues.

"Great service"

Norwich Audi were really helpful and I'd recommend them because sales executives and finance team are really helpful and explain details about the car very clearly with lot of patience. I bought car through part exchange and it went well. Especially special thanks to the sales executive Ben Rawsthorne he really helps a lot on the collection day. Car was ready before I come in and receptionist made us more comfortable when we arrived at Norwich AUDI. I came to Norwich to collect my car from Colchester and had good experience over there. Now I am enjoying my Audi A4. I would highly recommend Norwich Audi based on my personal experience.

"less than happy shambolic customer service"

less than happy My car which was an ex demo had allegedly been serviced prior to sale but when I eventually checked it had no water filler cap. I had serious issues about how I find out my ad blue level and was given the run around which I eventually resolved myself but the final straw was that they had not sent of the sales paperwork and so the car was not in my name and not taxed as they were still the log book holder according to the DVLA. They( Robinsons) rang me up to say I needed a service having almost certainly got the tax reminder letter to trigger this but then most probably binned the reminder letter to cover up

"I had excellent customer service from the sales department at Robinsons Skoda Norwich."

I had an exemplary customer experience throughout whilst purchasing an Approved Used Skoda recently.
Highly recommended.

"Excellent service throughout"

Excellent service throughout

"First class service"

First class service from my initial enquiry right through to the collection of the vehicle.