"The sales man is a credit to his company."

The sales man, Mr Mulley was polite, helpful, I would say a credit to his company.
I entered the site, saw the motor I liked, went home discussed it with the mrs, returned about a week later and purchased.

"All members of the team at Robinsons…"

All members of the team at Robinsons Audi Norwich have been absolutely amazing whether it has been reception, sales or servicing. Their customer service is brilliant!

"Terrible service on new Audi purchase still not delivered."

We purchased an Etron. The car was not delivered and we had received nothing meaningful in terms of updates so we chased this firstly with the dealer (Norwich Audi) where we did not get a response and then with Audi uk. After a lot of chasing we finally got a reply from Audi uk saying they could not give us a date. Nothing else, that was literally the entirety of their response and I only got that after chasing repeatedly. Given how late the car is we have now had to buy another car just to see us through until this car arrives as we have nothing to get the kids to school. What is most annoying is they will not even provide a date and we are expected to just continue waiting month after month not knowing when this car will arrive until at some point I assume it will be delivered. They are now no longer replying at all, it is an absolute shambles. There has been no mention of trying to help us despite the issues we have of no car and the responses come across with the attitude of you’ll just have to wait which is frustrating when we paid a big deposit on the car. The service is terrible, we will never purchase from Audi again and the dealer haven’t been bothered either ever since we confirmed the order. I understand the worldwide supply chain issues but that doesn’t excuse the lack of communication and service level which has been terrible.

"Highly recommended"

Highly recommended

"A hassle free experience"

A hassle free experience purchasing a Skoda Superb from Robinsons at Norwich. No pressure to buy following my initial enquiry, and a smooth helpful process from start to finish. Having not seen the car prior to collection it was as described, unmarked and spotlessly clean. Really nice sales personnel to deal with - friendly, helpful and polite. Ten out of Ten to Robinsons.

"I was shown the vehicle I was buying…"

I was shown the vehicle I was buying and giving good advice threw out 10/10

"A car dealership that is unable to sell…"

A car dealership that is unable to sell cars!
Having enquired about a car as a cash buyer I was informed the car was prepared and ready, however they are closed on a Sunday due to staff shortages and cannot accept payments on a Saturday as none of the finance team are in!! One would have thought weekends would be a prime focus for sales, but perhaps not.
Quite extraordinary.

"Apparently invisible woman wants a car, has to go elsewhere to get anyone to notice her existence"

I visited on Saturday morning as I was looking for a new car and was interested in the Skodas. After being ignored on the lot I went inside to ask if anyone could help me look at a couple of the vehicles. The receptionist went and asked one of the sales team to talk to me and said "Alex" would be out in 5 minutes. I stood in reception for 15 or so minutes slowly feeling more and more like a total plum. I asked the receptionist if this was actually going to happen today, she looked embarrassed and shook her head. I left and tried a few other dealerships, where I got good service and sales staff were actually interested in selling me a car, and finally ended up at my local Ford dealer and bought a brand new Kuga instead.

"Outstanding experience"

Brilliant experience buying a used VW Golf. Even though we live at the other end of the country in Cornwall, it was a very reassuring experience. They kept us informed every step of the way and we felt total confidence in the team. Our main contact, Gintaras, was a great ambassador for the company. The car was delivered in perfect condition without a hitch and everything ran smoothly. I would buy from Robinsons again, without hesitation.

"Amazing health check service"

I took my car to Audi Norwich (purchased from an independent dealer) for a £30 health check and was delighted with the service I received. Several major faults were diagnosed and as a result I am rejecting the car rather than paying a fortune to get it put right. Quite possible the best thirty quid I've ever spend...