"Great customer service from start to…"

Great customer service from start to finish. This is now the 3rd vehicle I've bought here and Eliot Altay always goes the extra mile to ensure customer satisfaction. I now wouldn't go anywhere else.

"Friendly"

Friendly, informed and knowledgeable helpful staff, particularly Alex who sold me the car. Prepared car well and made sure that I got good value and best options for purchase. Know that they have a good product and it was busy which indicates a good business

"In 15 years - best car sales transaction ever"

Never in my 15 years driving and dealing with car garages and sales people have I found such an easy process.

From start to finish the whole thing was smooth, effortless and just all around great service. Liam was the salesperson who I dealt with and right from calling him on the phone on the Saturday AM to picking the car up on the Wednesday PM I couldn't fault anything. All the PCP paperwork was done before visiting. All the paper work was done before visiting.

Not only a fast sale, fast service via call and email, but a down to earth guy who was easy to chat with. It's not every day you travel from York to Ipswich to buy a car you find on AutoTrader, but this was well worth it.

9hr round trip worth every penny.

"Good dealership and clear about the…"

Good dealership and clear about the cost of the car and aftercare service.

"Purchased a BMW 520 D M sport 2015 from…"

Purchased a BMW 520 D M sport 2015 from Autodevotion Norwich. A great experience from start to finish. The car was well prepped and very clean and tidy as described by the saleman, Mr. Paul Masters. Assisted me with all my queries and was very patient and friendly. Would definitely recommend Autodevotion to anyone looking for a reliable dealership to purchase their next car. I know i'll be checking them out in the future again.

"Great experience"

Great experience. Not at all pushy, which I really appreciate when buying a car. Car has had no issues so far after a month.

"Service tailored to individual - but carefully inspect the small print!"

From my first approach, by telephone, to driving away in my purchased vehicle the service provided was efficient, professional, sympathetic and informative. Highly recommend.

Appendix:

9 weeks and 1200 miles later driving into a shopping centre in London the clutch suddenly failed. Having purchased from the dealer (for £299) an Auto Protect policy which included roadside assistance I telephoned the dealership who gave me a number to call. This was the AA who arrived within 2 hours and confirmed immediately that the clutch had failed and would need to be replaced. I was towed to my own garage which was one mile away. The nearest Skoda dealership was ten miles away - which I knew because I had searched for a dealership earlier that morning when I was alerted by the car system to the fact that I needed a new car key battery. At no point was it mentioned that in order to discuss compensation for the replacement of the clutch the car must be inspected by a Skoda dealership. I only learned this later when I telephoned the Norwich dealership who supplied the car. I then telephoned Skoda who confirmed this was the case and furthermore informed me that in any event compensation for the replacement of a clutch could only be discussed in terms of being a "goodwill gesture". So even if I managed to get to the Skoda dealership I would then wait for them to repair the car (days, weeks, months?) and then start negotiating any reimbursement.

I should also mention that the AA mechanic informed me that the cover I had purchased entitled me to a replacement vehicle and he very kindly telephoned and requested this on my behalf. I am still waiting for the promised phone call to discuss this!

Like most car-drivers I need my car and I am very upset that this huge problem should have occurred so so soon after the purchase and even more disappointed at the follow-up which was chaotic and half-hearted to say the least.

It is now the 9th December and whilst I have had several e-mails from Skoda regarding this incident I have heard nothing from Robinsons. I have today forwarded all of my previous e-mails (which were addressed to the CEO of Group1 Automotive, the American group who bought out Robinsons in July this year) to Customer Services at Robinsons to see if they respond.

Later: WELL - they responded immediately and have offered to cover the cost of replacing the clutch. If this works out it will be seriously impressive - and just in time for Xmas!

Eight days before Xmas the money was paid into my account. I am a very happy bunny and if, as suggested to me, tweaks will be made to the system for after-sales I see no reason why Robinsons shouldn't continue to enjoy their hard-won reputation.

"Very poor service over the last 3 years…"

Very poor service over the last 3 years from Robinsons Van centre in Peterborough.
Continually unable to diagnose ongoing issue with our VW California. Very un-empathetic service manager, inept service technicians, the latest one this morning smirked and laughed at my wife when she was explaining the issue. They always just change the fuse think they have fixed the issue. They really just don’t seem to care and are not bothered about fixings the issue which causes us to lose our rear lights when travelling at night.
This is how bad service can get!

"Brilliant Service"

Brilliant service. Sales Executive, Shaun very helpful from first contact to handover.
Very happy with my Audi R8.

"Fantastic Team at Norwich Audi"

My purchase with the team at Audi Norwich was seamless. From when I found my vehicle online, I was contacted immediately by one of the agents who ensured me the vehicle was still available to purchase and that I would be contacted by the dealership in the morning. The calls were very informative and the paperwork was sent out immediately for me to review. Upon arrival to collect the car, the vehicle was in pristine conditions and the handover very smooth. Should point out that Glen also helped me with the My Audi app and we connected all the safety features. Highly recommend the team at Norwich Audi and would buy from them again.