"Not as straightforward as usual"

Not as straightforward as usual
Renewing R20 subscription. Although it usually is a seamless experience renewing my 3 monthly subscription to Maxons Cinema4d this time there were issues which could only be sorted out by the Maxon User support team which meant I was a day without the program when I really needed it as well as email ping pong with the local team who had no idea what was wrong and just kept telling me to do the same thing over and over again as if it was my fault.
I can't fault the program (excellent, but this time around I was frustrated and disappointed with the process of renewal.

"It looks automated but isn't"

It looks automated but isn't

I made a purchase last week, online, paid by credit card, but the serial key and the invoice had to be transacted in the day after, not immediately as is the usual experience with an online purchase.
This needs to be made clear, as I had to contact the company to find where they were.

Stella

"Maxon C4D"

Great product, but the set up and instructions to set C4D up was slightly confusing. Maxon was quick, responsive and helpful if you need any additional info or help.

"Great service"

Great service, polite plus a fantastic product.

"The buying 'experience' is quite easy…"

The buying 'experience' is quite easy (as it should be) for the important stuff like the core product and Service agreements.
However the peripheral merchandise is awful. They have been selling that stupid lion mouse-mat for years. I'd be quite happy to buy a Maxon Tshirt, but they never sell them. For a company with such a large fan-base they are missing out on extra revenue which would certainly go some way to covering costs of the annual conferences.
Just sayin.

"The purchase process was perfect"

The purchase process was perfect. No set backs. Waiting time (for serial number) just as predicted. All smooth.

"Always grate to deal with Maxon."

Always grate to deal with Maxon.

"Very good service"

Very good service! James Belsham was particularly very hopefully and friendly over the phone.

"Excellent service"

Excellent service. Thanks.

"Good personalised experience but too expensive"

Good personalised experience, if I had a question they answered very quickly even though they were in the middle of a very busy period. I just think although the products are very valuable, their one size fits all price scheme is unfair and out dated. With freelancers filling a large chunk of the people using cinema 4d, the huge entry price is way too much when you have studios paying the same amount. With people like Adobe and SideFX offering equally valuable software at much fairer and competitive pricing it's time for a change I think!