"Maxonshop"

Having been a Cinema 4D user for over 20 years (since SE5) I would have no hesitation in recommending Maxon. They always support their customers and offer tremendous service, in addition to offering a first class, 3D application.

"Buying C4D Sudio"

nothing to review, really - does exactly "what it says on the package": gives me a no-problem download link, and the disc version arrives a few days later

"24 hour delay for License serial numbers"

It took longer than 24 hours to receive log-in / licence details which is pretty slow these days when most software you are sent licence details as soon as the payment is received at the opposite end. Its needs to be more automated than relying on human intervention.

This aside the service I did receive from staff was exceptional.

"perfect"

perfect ordering

"excellent"

been a customer for years, never had an issue

"Excellent Service"

Honestly their customer service is top quality. They are incredibly fair, quick to respond and just generally very pleasant to deal with. Highly recommend.

"GREAT PRODUCT AND SERVICE."

Fast delivery, and great customer service. And the product is amazing too. Highly recommended.

"Amazing product but licensing system needs upgrade"

Love Cinema 4D and very happy with purchase, amazing product, and thrilled to get it at 30% discount, but surprised that for such a high end product the licensing is a manual process, waiting for a licence number to be emailed to me (after having to chase it twice). This is the 21st century and I expect to be able to use a product as soon as I have purchased it.

"C4D R17 Studio Upgrade Purchase"

Purchased Cinema 4D r17 Upgrade, and received the box the next day. The delivery was free, and fast. The box contains a installation manual, Key commands card, and DVD in case.

Getting the box however does not mean your good to go, as the box contains no serial. You will received the serial via email, but can be delayed a day or so if a sale is on, as in my case, no big problem. The first serial you get is a temporary serial which last a limited time. You must register your product which gives you a permanent serial. Ringing customer services was friendly, and helpful. Maxon makes a quality product, its easy to order from their shop, and receive it in good time.

"In the past have always been excellent, but not any more."

In the past they have always been excellent, but this time very poor. Purchased a full copy of Cinema 4D R17, firstly not next day delivery, secondly online tracking was not updated and no idea it had even been shipped.
The worst part was that it came with no paper work or temp serial number to install the product, I had to contact them and then still wait just for a temp serial number. 3 days after receiving the product before I could even install. No apology, just here it is.
I have been using Cinema since R10 and had amazing customer service back then, even being called to see if there was anything they could do to help. What went so horribly wrong?