Crafter's Companion

Hobbies & Crafts
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281 reviews
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Crafter's Companion

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Carol “craftgirl” Clements

1.00/5.00

"SD stamps and copyright issues Crafters Companion."

SD stamps and copyright issues.
Terrible company. How can someone say hand drawn when the original images are online for all to see. I contacted one owner and no one has been in touch with her from CC.
Do not buy.
There is no truthful explanation from them or any real information.

18/12/2018

Bea Crafty

1.00/5.00

"Sheena Douglass and Crafters Companion should be ashamed of themselves"

Stamps supposed to have been hand-drawn that now appear to not be. Calling them 'little bit sketchy' now has double meaning and a more apt description.

Sheena by Sheena 'I drew em' Douglass' stamps now appear the images of others taken from a google search then photoshopped to look hand-drawn. The proper copyright holders getting no credit for their work is awful. I feel for those who has little option but to give in to CC as they didn't have the finances to fight it out.

I thought all that was bad enough but now I find that the Steampunk Man stamp is a photo of an actor called William Terriss who was murdered outside the London Adelphi theatre in 1897 and Hattie is a photo of British socialite, Alice Ormsby-Gore daughter of the 5th Lord Harlech, who was found dead in 1995 with a needle still in her arm after injecting herself with a 6 times fatal dose of heroin.

12/12/2018

E Jenkins

1.00/5.00

"I used to rate this company.. not anymore."

I used to rate this company. But they have gotten to big for their boots and now turf out more of the same at an alarming rate and at increasing cost. Add that to the fact that they have recently been using a designer who has used internwt images and have claimed them as her own hand drawn designs. And then have tried to pretend all is ok. It's not a company I would ever use again or recommend. They have a huge loyal fan base but look carefully if you choose to use this company and don't get sucked in by their over zealous sales pitch

12/12/2018

Sian Thomas

1.00/5.00

"I waited 16 working days for a small…"

I waited 16 working days for a small order on your black Friday deals. I guess customer services were busy sorting out your copyright issues surrounding your colleague Sheena Douglass.
Simply telling your customers that you can use stamps you have bought, although you have no permission in place to use them as a consumer good, isn't good enough. Full disclosure would have allayed everyone's fears and stopped all the negativity this company seems to have attracted. Simply very poor service.

12/12/2018

Catherine Irving

1.00/5.00

"This company is not to be trusted they…"

This company is not to be trusted they have deliberately deceived their customers and doing nothing to rectify the whole Sheena stamp fiasco. I am sorry I am unable to leave less than one star as they don't even deserve one star. Avoid buying from them till such times they put their house in order which I don't think is going to be any time soon.

11/12/2018

Jbtonn

1.00/5.00

"Over the years I have spent hundreds of…"

Over the years I have spent hundreds of pounds with Crafters Companion buying everything from spectrum noir to ink pads, dies, embossing folders card stock,stamps but no more, this company is not interested in their customers, they have sold stamps which were described as hand drawn but turn out to be images taken from the internet and traced, they were traced so well when the stamped image is laid over the original photo you can’t see the difference.
when this was brought to their attention they decided to investigate themselves after which they released a very ambiguous statement, no one can agree what it means and they refuse to clarify it, indeed many posts to their Facebook page have been deleted. There are 9 stamps which they will not be selling in the future but are saying are okay to use despite the owner of one of the images saying he has not given permission and asking people not to use the stamp. They will never get another penny of my money, I will support more trustworthy companies from now on.

11/12/2018

Síomhaith Ní Daibhéid

1.00/5.00

"Disgusting selling artists work without…"

Disgusting selling artists work without permission to do so , they should be ashamed of themselves !!!! Very disappointed and mugged off customer

11/12/2018

GILL

1.00/5.00

"I was always a supporter of CC until now"

I was always a supporter of CC, even attending craftaganza some years ago. However having worked on sheena Douglass design team a copyright issue came up around 9 years ago. It all was swept under the carpet. Sheena continued to allegedly design/draw artwork that yourselves manufactured into stamps etc. Surely between designing and production stages there has to be some contract signed that states this is original artwork before anything commences.... in the SD instance clearly not or if there was it was lies. Why did it take so long for something like this to blow up in the air as bad as it did. What checks do you do to protect the integrity of these artists who have had their IP stolen????
Despite the image & artist investigations done through a caring Facebook group, taking weeks, did you then issue a statement saying all bar 9 were ok to use when one designer in particular was not contacted yet his design stolen and allegedly ok to use????? Did you just use the information from the Facebook group, from a mole inside the group, or genuinely carry out checks yourselves. Why was this one in particular lied about?
Why were Facebook comments being deleted from your pages when they were in your eyes negative towards your business? A business needs to act on negatives not just sit back rest on laurels on positives. Constructive criticism is healthy. Perhaps if all this had been out in the open, been honest , not deleted, and kept your customers informed every step of the way then there would not be so many poor ratings on here.
I am disgusted to have been involved in the helping to make money for SD and CC over the years and will now be thinking twice about ever purchasing again.
What actions are being taken against the alleged designers who stole the artwork in the first place?
Very very poor company with no morales

10/12/2018

Ruth Buckley

1.00/5.00

"AVOID! AVOID! AVOID!"

AVOID! AVOID! AVOID!

What was once a respectable company have tarnished themselves by profiteering through copyright theft, dishonesty, and mis-selling. Crafter's Companion do not have an ounce of integrity, moral fibre, or decency and I, (like many others), shall never buy from them again. Crafter's Companion are a disgrace and have tainted the crafting industry with their actions.

10/12/2018

Hilary Ford

1.00/5.00

"Ethics - just a place in the south of England.....?"

Not only have they taken images from the internet and turned them into stamps, with little if any alteration done to them and apparently little effort made to acquire use of copyrighted images. But now it turns out that one of them is an image of a murdered British actor, William Terris. A pretty well-known one in his time, so no excuses that he only trod the boards in his hometown as an extra. A greetings card with a murdered man's face on it, just what everyone wants. CC need to exercise some care, consideration and due diligence when creating new products, and they also need to spend more time than they have in sorting this out properly and refunding their many, many customers who, understandably, are not happy (to put it mildly).

10/12/2018
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