"HORRIBLE COMPANY...CRIMINALS!!"

HORRIBLE COMPANY...CRIMINALS!!

THEY NEVER REPLIED TO ANY EMAILS! NEVER ONCE! Do I have to pay to return damaged items? Do I have to pay for their busted stuff? Why kind of seller sends out busted items and expects the buy to pay to return? YOU ARE NOT protecting by using this buyers. I need a return address and seller will not provide a return authorization or address. If you buy from them you will be SCREWED and NEVER get what you paid for!

Capt Hamilton, USAF
Xenia , OH

"They stole $1198.00 from me a hurricane…"

They stole $1198.00 from me a hurricane victim!!! I ordered online and never received any of my order, the only way to contact them for online orders is through emails. Now they won’t answer any of them. It’s been over six months since I’ve ordered!

"We tried to call the Wyckes Cerritos…"

We tried to call the Wyckes Cerritos location but after several attempts, we could not reach anyone. Although this was concerning, we still went there to look and the store had a reasonable sampling of the items on their web site which is quite extensive. The manager/salesman was quite helpful and we bought bought a 2 seat and a 3 seat matching reclining couch set. (He claimed that they normally do answer the phone?)
Three days later I received a call from the delivery company to schedule delivery that afternoon. I explained that it was a straight shot to our living room from the front door with 6 stairs, he said that would be an extra cost. When I said that delivery was free, and I had explained the stairs to Wyckes and it was not an issue for them, he CLAIMED it was a just a joke. Hmmm, interesting, felt like a shakedown. They called 30 minutes prior to delivery and rapidly uploaded and reached our front door. The boxes were pretty big and very heavy for 2 men. I said that it didn't appear that it would fit without unpacking them first. They proceeded to just jam it into the door and drag the boxes up the stairs. At this point, they realized that they had pushed our front door back hard and bent the door stop, so the door handle had punched a hole through the wall. Their first comment was that I should have warned them, REALLY!
I commented, was I supposed to let them know that doors have handles. When you slam a door back so hard and roughly muscle an oversize heavy duty box that barely fits, then damage is pretty likely.
I'd like to comment on Wyckes customer service regarding this but I cannot, because it is nonexistent. I called them immediately and again reached their recorded message. I left an urgent message which has not been returned for 2 days now.
My final comment is that you may not want to shop here, because if you have any follow-up or issues, based on several reviews that I've now read, that you are likely stuck. What if we have an issue in 2 weeks, or a year?
The same furniture that we bought is available on Amazon at a similar price, and their customer service (as is other companies,) quite excellent. I should have worried when you can't reach a company for a sale, then it is likely impossible after the sale.

"Worst online furniture company of all time."

I'd give them zero stars if i could. 4 months after ordering 2 chairs i am still unable to use them even after complaining to the Better Business Bureau. That conplaint was closed unresolved and this company does not care.
Waited 2 months with no chairs, chased them up, was told im getting a refund. Still no refund after 3 weeks and after chasing up I coincidentally receive an email for delivery. Received them after 10 days and the front left leg is wrong. I basically received 4 front right legs, they need to be opppsing not identical. Complained to the better business Bureau and they even gave them the runaround with single line emails. None of their shops will take ownership of anything purchased on line as i have called them many times. DO NOT PURCHASE ANYTHING FROM THIS COMPANY ONLINE AT ALL.

"I would rate them a negative 100 if I…"

I would rate them a negative 100 if I could. I ordered 5 boxes of a product in May, they shipped 3 and emailed the other 2 would ship in August when they got them in. We received the 3 boxes promptly. In August I started emailing and I have emailed over 20 times with no responses, and have called and spoke with several managers of physical stores who have absolutely no control over the internet department and no way to contact them. I have filed a complaint with the BBB. I do not have any responses nor do I have the product I ordered. Please do yourself a favor and DO NOT do business over the internet with these people! I've learned my lesson by losing hundreds of dollars. Absolute joke of a company.

"Horrible company"

Horrible company, nothing more than shady crooks. I ordered $1200 in office chairs online. The order never shipped, and they would not return e-mails or phone calls. They literally stole my money. Do not purchase anything from this furniture store.

"Don't do it!!!!!"

I ordered a grandfather clock as a gift for my daughter for Christmas on December 6th. I tried to check on the order by calling but they only have an email contact....WHAT!!!??? The website said they contact you in 3 days and ship in 5-8 days. It'd been 13 days and I had to ask where my clock was. They respond with it will ship December 26 - 28th. They knew there was an issue and never gave me a chance to cancel and take the money to buy from another website. Christmas is in 6 days!!!!! They ruined my holiday and don't care....DON'T BUY FROM THEM.....especially since you NEVER get to talk to a person....God forbid your item is damaged...OMG that has to be a nightmare to navigate!!!!

"If I could choose 0 stars"

If I could choose 0 stars, I would. I ordered a lamp in the beginning of October, and received the item the first week of December. The item was broken when I opened the box. Their support told me to return the item and they would ship a replacement. I told them not to send a replacement, but to instead refund me for the lamp and the return shipping cost. They instead sent me replacement lamp that was in worse shape than the first! I have been emailing their support for weeks now with no response. I'm not about to ship the second one back as it cost me $82.00 to return the first one! Instead of this lamp costing me the original $129.00, it ended up costing over $200.00 with the return shipping cost that I had to eat. I finally ended up having to keep the second lamp and glue it together! What a sham!

"UNPROFESSIONAL-CUSTOMER NOT VALUED AT ALL"

UNPROFESSIONAL, UNORGANIZED,

Sales staff that doesn't offer help or doesn't know the product.
Automatic telephone systems that don't give callers a clear path to the department or individuals they need to speak with.
Does not manage the customers expectations
No Follow-up response to request
Customer is not valued after taking the money

Not Truthful

"Wyckes is unethical and unprofessional"

Do not buy online, they are unethical and I have filed claim with BBB. They promised product and took my money. They said it shipped, 2 weeks later it never arrived. Poor and unprofessional email exchange. Don’t buy here, or you’ll regret it.