"Ordered work desk but never arrived…"

Ordered work desk but never arrived after weeks and still nothing up to now. No response from call and email. Avoid this scam company at all cost! Will be reporting this to BBB, credit card company for dispute and etc.

"WATCH OUT FOR THIS COMPANY!"

WATCH OUT FOR THIS COMPANY!!
After 5 months I still have not recived my bed and two tables and no reply to email or phonecalls.
$1400 was paid in January and I am still on a matress on the floor, bed was going to take 2-3 weeks ... its like Wyckes has vanished!
Dealing with credit card dispute now with the creditcard company.

"Scammers"

Nasty people! DO NOT BUY ANYTHING FROM THIS STORE! all they want is your money. I placed an order, and subsequestly within minutes checked the manufacturers website for the item, I had to cancel the order straight away with wyckes as they had got the measurements in the item description wrong. They charged me a cancellation fee of 10% even though they were at fault in their item description, they refuse to answer any of my emails and obviously want to keep my money. This a horrible experience - I have never had such bad customer service from any store. Greedy company - they want your money for free.

"HORRIBLE !!!!!!"

HORRIBLE !!!!!!! Once these i.d.i.o.t.s get a hold of your card, they will not be giving you a full refund, maybe not even a refund itself. Here is their return policy. READ BEFORE you BUY !!!!!
I submitted order buy mistake so in the next 5 min I sent them my cancelation request, and they decided to still charge me 10%.

ALSO you can contact them ONLY through EMAIL.

WYCKES FURNITURE Returns POLICY:
Wyckes Furniture accepts returns within three (3) days of your receipt of an item, excluding bedding products. You will be charged a 30% restocking fee on all regular stock furniture returns. NO Returns on Special Order items. Special Order returns due to customer preference, no-fits or any other reason are not accepted. Wyckes Furniture does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. Wyckes Furniture reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Pick up fee is equal to your original delivery charge. For direct to you free shipping orders actual shipping charges will be deducted from your refund and you are responsible for return shipping.
If you cancel your order or specific regular stock items for any reason, you will be charged a 10% cancellation fee on the items that were cancelled. If your items have shipped or been transferred to the store or for delivery a 30% restocking fee will apply on transferred items.
Buyer agrees to complete payment on schedule, or proceeds of prior payment(s)towards layaway will be forfeited. NO RETURNS, NO REFUNDS on layaways.
Please, do not assemble the furniture that you might be returning or exchanging since furniture assembled by customer cannot be accepted under any circumstances.
All pick ups require I.D. presented and credit card used for purchase for pick up. Any item opened out of packaging before transport can not be returned or exchanged and voids 48 hour window to report damage or defect. Any pieces opened out of packaging can not be taken back or stored by Furniture Outlet. Wyckes Furniture can not help load items into an enclosed vehicle or tie or strap down any items.
All returned or exchanged products must be in original condition and packaging; otherwise, additional charges may be applied. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back.
Merchandise received in good condition is not returnable or cancelable, no refunds are available.
Merchandise Sold “As is” or “Clearance” or “Floor Model” are FINAL and will not be eligible for warranty, exchange, allowance, refund or service. Extended warranties cannot be sold with merchandise purchased “As is”; those posted in error will be refunded.
All claims of defect must be received in writing within 48 hours of pickup or delivery and will be reviewed and if approved it will at our discretion be repaired or replaced. The above stated warranty is limited to repair or replacement of defective product at the option of Wyckes Furniture.
Cancellations

If you cancel your order or specific regular stock items on your order for any reason, you will be charged a 10% cancellation fee on the items that were cancelled. If your items have been transferred to the store or for delivery a 30% restocking fee will apply on transferred items. Special order items cannot be cancelled for any reason. Furniture protection plans cannot be cancelled for any reason.

"I am having the same problem as others…"

I am having the same problem as others have conveyed. I truly, truly wish that I had seen these reviews prior to ordering anything. I was searching for a good mattress for my daughter and Wyckes had the one I had been looking for with a cheaper price. Needless to say, there were suspicious missing factors after I ordered, such as no order confirmation but a couple charges to my card. I've been e-mailing the Wyckes' customer service e-mail because no phone number is provided on the site and my concerns have not been addressed. I'm going to have to just order her mattress from elsewhere and hope that I am not double charged.

"So far I'm having same prob ..."

So far I'm having same prob ...

"Consumer Beware"

Consumer Beware. This has been the absolute worst online shopping experience ever!!! I purchased a chicken wire table lamp. The product arrived a few days later. I immediately opened the box and realized the glass portion of the lamp was severely damaged. I immediately tried to find a contact phone number but could not. So at that point I began sending emails along with photos and other supporting information. After a couple days I finally recieved a response from Wyckes apologizing stating they would send me a replacement. I responded requesting a refund and return shipping label. Never heard back.I went to the UPS store to find out how much it would cost to ship the damage product back but learned it would cost me more $$ to ship it back than it cost to purchase. This was a costly experience for me but if I can prevent someone else from going through what I did then it was worth it. Im confident if I had read some of these reviews prior to my purchase I'd took my business elsewhere.

"I ordered a desk last Sunday and it…"

I ordered a desk last Sunday and it arrived on Wednesday! I did not expect it to be delivered so quickly. I wish they had better communication after your online order was placed. I wasn't even sure if they received the order or not. When I emailed to ask, they responded within 24 hours, and my desk was delivered the next day. Overall, I was very pleased with the purchase. The desk arrived in perfect condition with all pieces and parts. Sounds like I was one of the lucky ones. If I had read all of these reviews beforehand, I definitely would not have made the purchase. Thankfully it all worked out.

"Product arrived damaged"

Product arrived damaged. Can't get any response on emails or phone messages about returning piece of crap. Wish i would have read all the negative reviews first.

"This deserves a ZERO star"

If there was a ZERO star, i would have given that. I ordered two items - the first one was delivered after months of following through (and they are not great in responding you!) and that item was damaged!!!! Cant use it at all! This is so frustrating! I filed a case against this company thru BBB! My other item was never shipped either and they never (NEVER!) replied to us inquiring about it. Please dont order from this store!