"Review of The DUA Brand: Disappointing Customer Service Experience"

I have been a loyal customer of The DUA Brand and have always appreciated their products. However, my recent experience with their customer service has left me deeply disappointed.

I placed an order over two weeks ago, and it still hasn't arrived. This delay far exceeds the 3-5 day processing time mentioned on their website, which is simply unacceptable. As a loyal customer who has spent significant amounts with the company, I expected better.

Given the delay, I believe it's reasonable to expect some form of compensation, such as expedited shipping at the very least, but that didn't happen. An apology alone is insufficient in this case.

I hope The DUA Brand takes this feedback seriously and improves their customer service to better meet the expectations of their loyal customers.

"I love Dua"

I love Dua! The fragrances are top tier I cannot get enough! Shipping is pretty fast and well packaged and customer service is great! Mahsam is an amazing business owner who really cares about his customers! I recommend Dua to everyone!!

"Great company"

Great company; however, way too many fragrances sold out for too long.

"Top shelf all the way"

Beautiful product. Packaged well. Love my items.

"rubbish"

rubbish, takes to long if you order anything ,good luck you will wait a month and maybe you get it delivered.what a rubbish shopping experience .rubbish ,rubbish...0 stars my first and the last time buying from dua .

"Terrible quality"

I purchased Miss Congeniality, Casino Elixir, Poseidon’s Elixir 13ZZ, and Angelic Elixir. The scent doesnt last 30 minute, even if I showered with Poseiden's Elixir 13ZZ. They don't post the negative review I left on their website.. I don't recommend this shady company!

"What more can I say?"

Excellent as always, good price great scents. Nothing really more to say.

"Everything smelled great"

Everything smelled great

"Purchased 3 fragrances I thought i…"

Purchased 3 fragrances I thought i might have liked...of one I knew the original, the other were pure curiosity.
Shipment to Italy from US was 30€...and duty fees were just around that figure (for parfumes are due in Italy). Well, shipment was with UPS well tracked. Goods arrived perfect...and to my surprise, were all lovely. Still have to test endurance...and would advise not to spray them on the skin and go sunbathe (they do sting a bit)...but the smell is divine!

"The fragrances where on point as usual"

The fragrances where on point as usual, the only complaint I have is how long its taking to receive my orders also I read reviews saying they received samples with their orders which I had never received any.