"Great engineering team Shifaat Rafiq…"

Great engineering team Shifaat Rafiq and Alee Safdar did an amazing job installing the fiber in the house. Really clean and tidy work you'd have no idea that a fiber line was put in.

"I have always had a prompt and…"

I have always had a prompt and efficient response when I have contacted Hyperoptic and my Broadband service has always been reliable. I have signed a further 2 year contract.

"My call was picked up very quickly by…"

My call was picked up very quickly by the agent Vladimir Vlahovic. Super fast and effective customer service.

"Company staff don’t care "

Company staff don’t care , customer service and engineers useless ,I sign up 9th Jan still no one call me or not even update . I think company staff don’t bother to provide service .

"Great service!"

Great service and always easy to deal with customer service online! Highly recommend.

"5 star's"

Great customer service well happy with your service

"Not full fibre"

Phoned to find out how the can tell me I would get full fibre when it's not installed in building, we only have fibre to copper, openreach has confirmed this so has cityfibre, we don't have fast full broadband, why tell lies about this.

"Garbage service"

Garbage service, it’s been 3 weeks and I still have to wait for installations to happen properly, incorrect engineers being assigned to my case and being put on hold by customer support for 20-30 mins at a time for them to hit the cut off period.

"I spoke to Ana about moving house"

I spoke to Ana about moving house. She handled my call really well. Clear, quick and very friendly.

"Poor service when there is an issue and unstable internet 😢"

Since morning internet is not working at all and after a long call with support team also they couldnot resolve my issue and advised to book a engineer visit that too after couple of days it’s available.

It’s hampering my work badly and service is very slow when there is a disconnection and it’s not working. Who will wait for 3 days for an internet connection to work in this day and age.

Extremely disappointed !!!