"Very easy to register over the phone"

Very easy to register over the phone. Aleksandar Knezevic, who took my call, was very professional and dealt with all of my queries immediately and expertly.

"Unexpected turn of events "

Was disconnected 3 times, internet was out for over an hour until I was connected to Uros, amazing guy, not only did he fix the problem, but he showed me how to fix it again in case anything else happens. He was there at the right moment.

"Igor was friendly"

Igor was friendly, fast and professional

"Hyperoptic is fantastic! They help solve any issues needing doing."

Aleksander D Petrovic is a fantastic operator that helped resolve an issue of connection that seems to be extremely low in mbps. He helped bring the speed back up to its original speed and tested it out. Gave me the callback after finding technical support on their end. Thanks to him I am back to full speed as I was. A* Service. Hyperoptic is great internet service. If you’re considering Hyperoptic the stop is here! Go for Hyperoptic. I recommend them to everyone.

"instalation"

very fast and very easy service

"I am beyond frustrated with the WiFi…"

I am beyond frustrated with the WiFi service I’ve been receiving. I’ve had no working WiFi since it was installed on Friday, and it’s now MONDAY. I’ve called multiple times, only to be given generic troubleshooting steps that don’t help at all. My job depends on having a reliable internet connection, and I am literally losing income because of this. It’s incredibly inconvenient and unprofessional to go days without a working connection, especially when this is a service I’m paying for. I’ve lost valuable time trying to get this resolved, and the lack of urgency from customer support is maddening. I would NOT recommend this service to anyone looking for reliable internet. I need this rectifying today. 110 Victoria mill.

"Very helpful"

Very helpful. Explained all options. I like the one month cooling off period and a chance to decide if the package meets our needs.

"Upgrading My Hyperopic Broadband Plan"

I contacted Hyperopic to upgrade my Existing Broadband plan and the process was straight forward with a minimum of hassle. The person I dealt with (called Mia) sorted out my upgrade and answered my questions effectively and speedily and without any fuss. I would recommend using this Broadband supplier

"Good experience"

As always, your call centre agent was polite and clear in providing the answer to my question.

"Aleksandar Knezevic was excellent at…"

Aleksandar Knezevic was excellent at service delivery and assisting me in the onboarding process. Thanks for great service and a great overall experience