"Change my current tariff "

I received a email to change my current monthly payment to a better plan and cheaper. Sofia from
Customer Services was very efficient with this information helping me to make the switching easier

"Excellence "

Was recommended an excellent upgrade from Bogdan Cotra. He was clear and concise, making the upgrade process easy for me. Outstanding.

"Tough job."

The engineer (Tahmim Ahmed) arrived on time and was respectful of my home. The installation was difficult but Tahmim credit he stuck at until the task was completed. Hence my 5 star rating.

"Absolute pleasure dealing with Mitar…"

Absolute pleasure dealing with Mitar today for a contract renewal, made the process really easy!

"This is a scam company"

This is a scam company, delete all my details and bank details what you unfair obtained from me.

"I spoke on the phone with Hyperoptic to…"

I spoke on the phone with Hyperoptic to set up my new broadband. Firstly it is fantastic that they have a call centre that actually answers the phone. Very helpful and I will be a new customer very soon. Really pleased with the whole process. Well done guys!

"Stasa was very helpful"

Stasa was very helpful - thank you!

"I had a great experience with…"

I had a great experience with Hyperoptic’s customer support, especially thanks to Dimitrije Misovic. He handled my request efficiently, restarted my 24-month agreement smoothly, and provided clear communication throughout the process.

His response was prompt, professional, and detailed, ensuring that I had all the necessary information about my package and billing. I appreciate the excellent service and hassle-free resolution.

Highly recommend Hyperoptic, and a big thank you to Dimitrije for his outstanding support!

"Avoid"

I was a customer for several years in London. The quality was poor and they refused to send someone out to check the line. When I finally gave up I gave notice and found another provider. Several months later I am now getting threats around re payments and debt collection agencies (despite receiving an email that my account was closed and all repayments are settled). Customer service is shocking and communication between departments is clearly non-existent. Avoid.

" Uros (Customer Services Rep)"

I spoke to Uros Bodrozic, and he helped me through the process of setting up a new broadband contract. It was a call I had been putting off for a while, but Uros made the process stress free and helped me get the deal that made sense for me. I can't review the Internet service yet, but the customer service so far has been great