"Do not do it!!!!"

A company you definitely do not want to purchase from. I purchased the black zinc front and back brake kit for a 2015 Jeep Grand Cherokee Limited. I received a phone call from the mechanic stating the back rotors were too big and the front did not provide enough clearance for the caliber. Needless to say, when I called the company for a refund/exchange, the first time, the person on the phone tried to tell me I had a Jeep Grand Cherokee SRT vice a Jeep Grand Cherokee Limited. After going back and forth she acknowledge the brakes are the same for all models with the exception of the SRT. I was missing the part numbers and called back the next day to start this discussion again. After explaining what happened, the female on the phone wanted pictures...not happening unless they're paying the mechanic again. Then she said, since I used the website itself and not the live chat, that they did not cover the shipping. This doesn't make sense... I'm assuming she is thinking that the shipping cost will be more or equal to the cost of the brake kits. I tried using their live chat at 736am, because their website states hours of operation are from 6am to 6pm...guess what they're closed now. The same thing happened on Saturday in which their website states they open at 10 on Saturdays that isn't accurate. She is stated that I had until the 31st for a refund/exchange. However there website states 30 days from when the customer receives the order. DO NOT ORDER FROM THEM!

"Yep !!"

Yep !!! Like everyone else on here I ordered from this place before reading the reviews. The mechanics shop just called me to let me know drilled rotors . Com sent me pads with no hardware in the box. SMH is all I can say. They got me to. You would think when you order front and rear rotors and pads as a brake kit , one would assume the pads hardware would be in the box with the pads like every other brake kit. After reading these reviews I see I was expecting to much from drilled rotora.com. Thanks for nothing …

"I purchased my drilled rotors and…"

I purchased my drilled rotors and brakes for my 2012 mustang v6 and they fitted perfect 👍 also fast delivery 📦 , I purchased them back in April 2021 . I’ll be buying the rear rotors and brake kit very soon

"I purchased rotors from this company"

Issue resolved...I purchased rotors from this company , was sent the wrong ones. Customer support is very bad... No follow up calls or emails only 1 spam email. Dont understand why it is spam.. Now i can not get a return label because Rose said the connection does not work.. No managers or superiors to talk and resolve issue.

"Order a rotor and pad kit for my BMW"

Order a rotor and pad kit for my BMW, was sent the wrong ones. I called to exchange and was informed that they would send out an email with instuctions for the return. I followed them, was told my replacement rotors would sent as soon as UPS had a tracking # for the return. A week later i called to get tracking # for new rotors.was informed that the replacement rotors are out of stock and wont be in stock till June. So to recap, i was sent the wrong rotors, the company gave me 4 days to return the wrong rotors. Was told they were in stock. This company has abysmal customer service, will lie to you! So if you order from this company, you will have problems as i did.

"its ok"

its ok.....k

"Sent me the wrong size rotors despite…"

Sent me the wrong size rotors despite having confirmed the vehicle fit on their website. Called for a refund and said they would send me an email for directions. Never got the email. This place is a joke don’t buy from them the 5 star reviews are probably fake. Stupid company, guy who owns it probably likes being pegged.

"DrilledRotors’ mistake cost me $61!"

I am not a novice about auto parts and cars. I specifically ordered a brake set for my BMW 428i. The Original Invoice clearly states “BMW 428i”. Yet, they sent me brakes for a 228i that don’t fit. So after a few emails and a phone call and reminding and showing them numerous times that THEY made the mistake of sending me the wrong parts, they had me pay $61 in shipping to return the wrong parts and pay the difference to get the correct ones. Why should I incur return costs for a mistake they made. In a 3-email exchange and clearly showing the original invoice and that it was their mistake, not an inch of movement on their part to accept blame and pay for return shipping. Always placing the responsibility with me. I am desperate to get the right brakes, so had to return the wrong ones they sent and pay $61 out of pocket. They should reimburse me the $61 or reduce the price of the new parts I am getting by that amount. But all requests fell on deaf ears. It almost seems that they purposely ignored the parts that said “your mistake” on all emails. And gave me canned answers on returns and shipping. Even if the return shipping had cost $5, it’s still their responsibility because they made the mistake. How much more proof than the original invoice showing I ordered correctly do they need? I assume saving $61 is worth losing a customer and having this information revealed to potential customers and my friends and family. Sometimes it’s hard to understand how some companies still don’t understand that greed will never ever be a good choice in the end. Owning four cars currently will undoubtedly cause me to purchase more brakes in the future, but based on this experience, looks like Autozone or O’Reillys might be my only options.

"Sent wrong pads and after returning it…"

Sent wrong pads and after returning it back 2 days later never got my credit back. What a joke.

"Sorry Mike"

I ordered a break in rotor kit on the 29th of December and apparently they won't be here until the 13th of January... So much for the three to five business days... Anyways after reading all the bad reviews I hope my parts fit... Just wish I would have read the reviews before I ordered...
Lol... Notice how drilled rotors has a generic reply for everybody's review...
So please drilled rotors don't send me to Mike from accounting because Mike can't help me...