"Brake pads and rotors that I purchased…"

Brake pads and rotors that I purchased were unfortunately the wrong type and I had to send them back but overall procedure him send me back the label overall being a fairly easy even though it was the wrong set reliable guy good system

"Really nice, good fit. Came right away. Thanks"

Really nice. Good fit

"I liked the timely matter it took to…"

I liked the timely matter it took to receive confirmation of my order and a estimated arrival.date

"Shipped relatively quickly and high…"

Shipped relatively quickly and high quality parts for the price. I will definitely order from them again.

"The service was very good and the…"

The service was very good and the product appears to be of good quality. I haven't installed or used it yet but everything looks very good.

"Customer service is subpar."

I was sent the wrong item (late) due to a listing error on their part. They ended up righting the wrong by sending me the correct parts, but it was a lengthy drawn out process treated the same way they would treat someone that needed to exchange something. I felt that they were lacking in concern and had no motivation to make reparations for their obvious error and the fact that it delayed my project for a several weeks.

You have to call these people to get anything done. I had to call them and check order status after initial order, was told “your parts are still being machined” only to receive shipping confirmation 2 hours later (like they almost forgot to send my parts) and then when it arrived the boxes looked like they’d sat in a warehouse for months. Then call again to get them to send me the right parts. Then call again to get the return label. Then call again to tell them I shipped the wrongs parts back and they need to ship the right parts.

All in all, product seems decent for the price, they at least took care of their mistake, albeit not in the timeliest manner. Also note, they share the same customer service/sales with r1 concepts? A bit odd.

"Issues!!"

1) Your website is not up to date. The options are wrong for my vehicle. I only found that out when i was at the garage with all the wheels off and i went to install them.

2) The customer service response. NO ONE has responded to any emails. I had to call, not that a real issue, but i would of saved myself some time.

3). the only reason I am giving a 2 and not a lesser rating. Stacy who happen to pick up the phone. She was very attentive in processing the return. To bad that I had these issues. This site came recommended... heartbreaking!!!

"Rotors seem to be high quality"

Rotors seem to be high quality, fit with no problem.

"UPS was a little slow with everything…"

UPS was a little slow with everything going on but once all the parts arrived they are working great

"Perfect fit just like oem"

Perfect fit just like oem