"They do not test PCs before shipping"

Ordered a PC early December and despite it taking a while to arrive it did arrive before Christmas as promised. The PC was stuck on "Build & Test" phase for nearly 10 days which is quite ironic because when I received the PC the XMP was not enabled and as soon as I turned it on I had blue screens every 10 seconds the PC would barely make it to the log in screen before crashing. This shows that they did not test the PC.

The PC came with 4 sticks of RAM and I recall contacting them prior to building, asking if the 4 sticks of 64gb (16 x 4) can be swapped to (32 x 2) sticks because of stability concerns and they reassured me the system would be tested and in full working condition with 4 sticks.

I contacted customer support and they said they would send out new RAM (in the original configuration I requested) and it should be with me early January. When that time came they told me there is no stock on the RAM and I would need to wait till it arrived which took 3 weeks!

I gave 2 stars as they rectified the issue but really don't make a promise that each system is tested when that is a blatant lie.

If someone doesn't understand PCs like I do they would have had their PC running with XMP turned off and would have lost out on a lot of performance...

"Total frustration and disappointment…"

Total frustration and disappointment regarding my recent order for a PC, which was meant to be my son’s birthday present on January 5th. Not only has the order still not arrived, but the level of communication and customer service I have received throughout this process has been extremely poor.

I have had to chase this order three times and have spoken to your team on the phone twice, yet I still have not been given a proper answer as to when I can expect delivery. Instead of a real resolution, I was offered a £20 voucher, which is of no use to me. Given the delay, I would much rather receive an upgraded graphics card as a gesture of goodwill, which I have already communicated via email—yet I have received no response.

This experience has been incredibly frustrating, and my son is very upset that his birthday present has not arrived. The lack of communication and clear resolution has made this situation even worse. At this point, I need to know exactly when the PC will be delivered and what you intend to do to rectify this unacceptable delay.
Communication with this company is extremely poor and I would not recommend buying from them.

"Brought a PC for my son on the 18/01/25…"

Brought a PC for my son on the 18/01/25 and was delivered on the 25th a Saturday, my son was very excited as it was a birthday present and his first gaming PC (Stormforce Onyx Ryzen 8700G, 16G) not the best spec but still nearly &1k we set the PC up switched it on only to be greeted by a screen asking for a default user password?, as stormforce ha e no weekend support I waited until this morning, at 9.15am I called & got through they told me there was no password they could give me I would have to reinstall windows or send the PC back but it would take a week🤬, they said would send an email with instructions on how to do this, and hour passes and nothing so I called back just to confirm my email address and was told they needed to send a drive out to me & also they would send an email out to me 🤬 it's now over 3 hours since the initial call and still no email 🤷🏼 no answer back from the chat window 🤷🏼 not great customer support and again my son will be disappointed when he gets back from school as he still won't be able to use his PC 👍🏻 and it looks like it's going to be at least a couple of days until this is resolved not a good start! 🤞🏻 It never breaks down 😕

"10/10 arrived late due to parts…"

10/10 arrived late due to parts acquisition not a problem given £100 off price. Excellent customer service from Vicky. Arrived well packaged no damage very satisfied, would recommend no hesitation.

"Bought PC At Christmas and it arrived quickly"

I bought a PC in peak christmas time (1st december) The order arrived within 2 weeks. The spec is what I ordered, it's nice and tidy and I've left it 6 weeks before reviewing to make sure everything is working as expected. Everything appears to be working fine, I use it for triple screen racing fine, and fps shooters. Good quality and the pricing was good for what I bought (RTX 4080 Super, ryzen 7 7800x3d, 64GB Ram, 4TB Samsung SSD, good Motherboard/MSI Cooling system - £2.3K)

Overall I am happy with the experience with Stormforce.

"Powerful computer for VR flight simulation "

The Prism 0652 works perfectly and it is now possible for me to enjoy Microsoft Flight Simulator 2024 in VR with decent frame rates! It was perfectly understandable that there was some delay over Christmas and New Year since I did not order before the Christmas deadline.

"My first gaming PC"

I bought my first gaming pc throgh the very app from stormforce and have to say I'm very happy with the experience

PC arrived in great condition very well packaged there was no damage and no loose cables, everything was very well put together and working straight out the box

unfortunately I did experience a crash during the setup process and it seemed windows had become corrupt, the support team were very fast to reply and identified the issue almost immediately after reviewing the information and photos I sent them, they sent me a USB straight after for next day delivery with very easy to follow instructions to reinstall windows, next day USB arrived and i got my pc back up and running perfectly.

I'm very happy with my pc the customer support were very helpful and friendly they got straight to the point and wasted no time sending me the USB

"Prism 0932"

First time I bought a computer from Stormforce, never heard of them before. It was on Black Friday sales, the busiest time for retailers. While it took a bit longer to get it delivered it arrived before Christmas as it was a gift and Stormforce staff kept me updated with the progress.
After ironing out one small issue which the customer service was very quick and accommodating to deal with, we are very happy with the product. The components are high quality and we are looking forward to enjoying it for a long time. I'm sure we'll buy from them again. Many thanks to Vicky from CS for swift action.

"Delivered on time"

Delivered on time, kept informed on the build process, good sales team

"Runs bo3 and tf2 good enough."

Runs bo3 and tf2 good enough.