"Went there today wonderful service by…"

Went there today wonderful service by Daniel ans the manager Zhelyo was so so good he was very kind and polite 5 stars for zhelyo and Daniel❤️

"Stale bread on sale here, hurry while stocks last!"

Bought a bloomer loaf from South Harrow Wenzels today. Disappointingly it was stale, 100% not freshly baked today. The crust was rock hard and the bread had that familiar day-old taste and texture. Not cheap at £2.50 a loaf so it’s unacceptable to fob off customers with less than fresh goods. I’ve been a regular customer of Wenzels for more than 30 years and this has happened a few times before but I’ve given them the benefit of the doubt. No more. I won’t be shopping there again, it’s Waitrose bread for me from now on. Or Lidl. Even their bread is fresher and just as tasty as Wenzels. I would advise anyone else buying Wenzels bread to give the loaf a good squeeze before handing over your money. Note to Wenzels - your customers CAN tell the difference between fresh and stale bread you know, we’re not peasants! Treat us with some respect.

"always buy a loaf on Saturday but for…"

always buy a loaf on Saturday but for two out of three weeks i have walked out of the shop without purchasing because the bread is simply not baked enough they have obviously expanded the business so swiftly that they are cutting corners on bake times and i speak as a customer who remembers their bread and rolls from thirty years ago when they were magnificent

"Very Disappointing "

Very disappointed with Wenzels today. We normally buy their steak slices as a treat, as they are usually tastier, have more steak inside them and are much nicer than those baked by the majority of well known brands. Today, there was a little more than a thin layer of gravy in the six steak slices we bought, which were expensive. In addition, some of the slices looked as if they had been reheated, as the steak gravy had dried out. As a result I will never buy from them again and cannot possibly recommend them. Sometimes trying to cut down to reduce costs will also reduce customers. Very disappointing!

"On five occasions they got my order…WENZELS "

On five occasions they got my order wrong. Their assistants lack listening skills! Once I had to return FOUR TIMES before they got it right. Easily the worst branch in England.

"Boiling Hot day so Just ordered a…"

Boiling Hot day so my son Just ordered a strawberry frappe to be delivered as I can’t get to collect , it didn’t come so we called them just to be told the driver has drank it !!!!! And Not sending another one
and to get a refund I have to jump through hoops basically , they take yr money but take no responsibility at all if you don’t get it
So won’t bother with them again
Now Iv read all the other reviews I shouldn’t have anyway!!!!

"Lovely staff food great drink lovely"

Lovely staff food great drink lovely frappe yum

"A Bakery that no longer makes Cakes?"

For years I've purchased the family's celebration cakes from Wenzel's, but when I went to order a couple of weeks ago, I was advised that Wenzel's no longer do celebration cakes!

Who's heard of bakery that doesn't make cakes?!

Needless to say, after being a customer since the 90's, I feel that Wenzel's have lost their "local bakery" feel by expanding all over the place and I suppose this is what they are now focussing on rather than service.

The prices for bloomer loaves have soared so I rarely go in there now as items are cheaper elsewhere.

Very sad.

"Unhygienic and dirty place with obnoxious staff"

I went to the bakery today at Joel Street, Pinner. The cake I bought was stale and hard, the woman who served me was nasty, rude and smirked knowing she had sold me a stale cake - which I binned when I came home. The hygiene standards are substandard as the floor was sticky and the counter filthy. I will be reporting this place to the Council. Lazy filthy staff are selling stale baked goods! Pinner deserves better than this!

"Rude staff and poor customer service"

Staff at the store in Woodley treat you as if you are interrupting their conversation. When I wrote to Wenzel's about my experience they couldn't care less. Avoid!