"Went in to get lunch for work"

Went in to get lunch for work. The lady said it would take more than 5 minutes to make a sandwich in the morning. I used to work at Wenzels and I can tell you I’ll do it in 30 seconds. Her excuse was “we have to slice the bread and then put the filling in”. You have a machine to slice it which takes 10 seconds.

"Ordered in deliveroo from Hornchurch store"

Ordered in deliveroo, and the toasted baguette was rock hard, and my chicken salad baguette was not sent at all. The receipt had items crossed off, and that was left uncrossed. Staff are useless at Hornchurch, as this has happened so many times. I spent almost £20 and ended up with nothing to eat for myself. Wenzel Hornchurch train your staff better.

"The inability of Wenzels to keep items…"

The inability of Wenzels to keep items in stock and ready is laughable!

The store is normally half empty at around midday meaning the odds of actually getting want you want is really small.

Pathetic management

"Wenzels Radlett keep me up at night…"

Wenzels Radlett keep me up at night with there noisey deliveries at 2am in the morning.

"Hitchin branch"

Hitchin branch. So helpful; made a baguette to Order. Didn’t charge extra as I wanted the sourdough bread which they took off the shelf

"I had a small issue with one of the…"

I had a small issue with one of the iced buns which I returned back to them. The lady behind the counter understood the issue and opologised for their mistake. I was offered a refund or replacement. I exepted the replacement, which was perfect. The assistant dealt with this very professionaly and is a credit to Wenzels. Many thanks.

"Wenzels Enfield Town"

The Wenzels in Enfield Town is very friendly and the bread I buy is the brown uncut, very nice and fresh, and there stamp system means you can claim a free loaf every 10 you buy.

"Ditch Wenzels Poole store"

The new Poole store was eagerly anticipated by many. Unfortunately that eagerness has definitely waned. When they first opened it was great, good atmosphere, good food, good service. I don’t know why things changed, but I suspect it coincided with a new store manager coming on board. The food is ok, but I’m not joking when I say I watched this manager “javelin” a customer’s baguette behind the counter, in front of the customer! Unbelievable. I’ve noticed that morale must be very low there, as the turnover of staff is phenomenal. Nobody seems to stay very long before walking or being fired instantly. A friend’s daughter got a part time job there, she lasted 2 days and quit, probably because of the new manager, who doesn’t seem to like cheerful people, and I’m not going there anymore because I want staff to appreciate my custom and give me a smile as they take my money. I must be old fashioned (I am 60 after all) but come on Wenzels, this is absolutely not up to par!
My advice to anyone reading this would be
“go to Greggs” quite honestly.

"Unfortunately 1st and last time"

Unfortunately 1st and last time, more in the bin than my stomach :-(

Sausage Rolls inedible
Breakfast Wraps bacon was terrible, do you call that egg?
Pizza was welllll cooked - burnt
Jamaican Beef Pattie well dried out

hoping the cookie is better.

"Charged twice and no refund"

Charged eat in prices instead of take away. When I spoke to the person behind the counter charged me the take out price. Then I was told the first transaction was cancelled and would be refund to my account in 3 to 5 days. That was 11 days ago, and guess what no refund!
I complained online no response.

So I have had to contact my credit card company to obtain my £9.30. Avoid them like the plague robbers.