"So much for styling.."

I still have yet to receive my box that was due 2/25/25. Once I finally was given the chance to preview my box, I was given less than 24 hours to respond, so I unfortunately missed the window. I’ve now learned that there are only sweaters and tops in the box? I picked this service for the styling, and to be provided with outfits… I’m VERY DISAPPOINTED. I will say customer service credited my styling fee. Had you not done that I would have cancelled.

"Customer service has always been quick…"

Customer service has always been quick to respond and that great service!

"Great customer service!"

The customer service was great! Anna T’s communication back to me was fast, professional, understanding, kind and very helpful. Best customer service I’ve had in years. I appreciate the time and attention to service that this business provides. It really matters. A+

"I will never get another order from…"

I will never get another order from them. They claim to be better than StitchFix. I didn’t get anything that fit my style. Their prices are astronomical!! Give them a budget and they send things ridiculously expensive and I couldn’t put a Barbie Doll in. I’m truly disappointed

"I have been trying to cancel my…"

I have been trying to cancel my subscription with this company for 3 months and they keep sending me boxes and charging me a styling fee. I would have to email them to cancel, but they said I had to return the box before they can cancel your subscription. So I would return the box and then, the following month, I would get another box- it's like they don't recognize the last email conversation! After another email, they would refund the styling fee and assure me that they would cancel my subscription- pure frustration and waste of my time. But recently, another box landed by my doorstep! I didn't want to open or have anything to do wit it, so I requested a return label via email. After several chats with bots and emails to get a label, customer service said to just open the box to get the return label. So I opened the box, noticed there were items missing and called them to let them know. After they received the box, they said I didn't return a sweater (that wasn't in the box) and charged me $84! After sending another frustrated email, they refunded my money promptly and (hopefully) canceled my subscription. I pray this DL nightmare is over.
Why did I want to cancel my subscription?
1. I asked for petite, body conscious styles for work and going out - they don't have access to petite clothing but then why would they send baggy shirts and big pants?
2. My stylist ignores my preferences, she sends what she wants and clothes I could find at Target for a fraction of the price
3. The styling fee is a joke - nobody is styling me, but occasionally I find something cute that fits me but it's usually one item in a box of 12 overpriced items. There have been times I didn't like anything in the box but you can only delete 3 items ahead of time - so you still have to get the box and return it with clothes you didn't want in the first place.
4. Lesson learned: I will go shopping for my own clothes, have more fun and will no doubt pay a lot less for better quality clothes.

"Great stylists and clothes"

Great stylists who really get to know you, and learn what you like. They also recommend things you might not think of. The clothes are very good quality, priced well. Highly recommend this service.

"I told my styler(?) what I like and…"

I told my styler(?) what I like and don’t like and she has each package filled with clothes I love.

"Enjoying DailyLook"

Whenever I have an issue that requires customer service (like I didn't preview my box in time), they have been very helpful!

They have great stylists, too!

"Worst experience"

Worst experience. First the selected items for me did not match what I requested at all. But that’s nothing compared to what happened next. The box was delayed due to the holidays and CA fires. Holidays? It’s February, get it together. They then delivered my box to my mailing address and not my shipping. 2 completely different states! After emailing back and forth with them literally 10 times they scheduled to have the package picked back up. And they send fed ex to pick up the package at my shipping address and NOT the mailing address where they sent the package. Who are they employing at this company?? Because they are far from competent. Finally after 10 plus emails they get the box picked up. Weeks later I email them to see if they received their box back and if they’ve refunded me to which they respond, “ Thank you for reaching back out, we were able to fully cancel your membership and hope to see you in the future as we are always adding new items that you will love! I would like to assure you that you are not owed anything at this time.”
What?? Do you not have a record of what happened? Refund me for the box you sent to the wrong address. STAY AWAY, this company is a joke!

"I have contacted the company about two…"

I have contacted the company about two boxes I sent back. I got told the money would be refunded (they charged me for the whole box which was over 1200 EACH!). To date it says the ups still hasn’t delivered the item however, this isn’t true as I checked with the ups store and it was delivered. So I’m out 2400 bucks. Also I didn’t keep their clothes as they consistently sent me items I had specifically asked them not to. Horrible experience.