"Great experience from start to finish"

Great experience from Aaron from start to finish. My parents have special needs and needed to sell their house and move into something smaller. He was so helpful and explained each step in a way they would understand. The whole process was communicated so my parents were aware of every step. This eased their minds during a stressful stage of moving house. So grateful for the kind hardworking staff that sold my parents house within a couple of days.

"Positive letting experience …"

I rented my house in Leamington through Shortland Horne. They found me a great tenant within a week who stayed for three years. A very positive experience and would recommend

"Super Letting Agent"

Super Letting Agent! They have managed may home in forest road for years and never had a problem.

"Unprofessional"

Inconsiderate. Cancelled viewing 10 minutes before it started

"Renting was a stop gap whilst waiting…"

Renting was a stop gap whilst waiting for house sale to go through.
Treated like crap. Very stressful experience.

"I have both brought and sold with…"

I have both brought and sold with Shortland Horne, and both cases I have been kept up to date with the process, email confirmation and regular telephone calls. I couldn’t fault the service I received from Shelley and I would be more than happy to use again

"Dreadful experience. Would not use again."

Tl;Dr: I do not trust or have faith in this agency. I would not recommend nor will I personally use their services again.

Shocked at the 5-star reviews this agency has received on their Google listing because our experience has been dreadful.

Here are some (not all) of the highlights of our experience with this agency:

- We were given several move-in dates, which were repeatedly delayed, resulting in unnecessary accommodation and storage costs.
- There were multiple times we were told certain things would be taken care of (e.g. a washing machine would be installed) before the move-in, which were not done.
- We were told the property would be cleaned before we moved in, which was not the case. There were grease marks over the kitchen units, the hood had oil dripping from it, and the radiators were covered in dust. When we brought this up with the agency, it came to light that one of the staff was aware that the cleaner did not have access to hot water when they visited the property and the cleaner had informed them that they could not do their job satisfactorily.

Perhaps an uncommon feeling for a private tenant, but I feel bad for the landlord - I hope our experience is a one-off and not representative of the general customer experience.

"Was told that we would have our full…"

Was told that we would have our full deposit back if not accepted in renting a house. Spoke to someone called Claire today that told me I lied when I never and then said they was taking money out of my deposit to pay for their referencing. Be careful this company lies

"The Best Estate Agent"

Laura was extremely valuable and we honestly think we could not have done this without Laura. Team Shortland Horne is the best and would highly recommend to everyone!!!

"Great service"

Shortland Horne have been amazing, patient and supportive in an incredibly difficult chain for all. Thank you Laura for your support. You have knocked the socks off other estate agents.