"Professional service"

Professional service. Always answered the phone & responded to emails promptly. This definitely reduced the stress when moving house! Thank you to all the staff at Shortland Horne. The best estate agents in Coventry in my opinion!

"O’Flanagan Homes"

O’Flanagan Homes have used Shortland Horne for over 20 years to market & sell our developments in Coventry & Warwickshire.The whole team led by Laura and Will are experts in their field, who also demonstrate that they genuinely care.We appreciate your dedication and professionalism in the hard work you have put in to support us over the years. We hope to work with Shortland Horne for many more years to come.

"Pleasure to work with, very professional team.."

I’ve been working as a contractor with Claire and the team for nearly a year now, they are all very professional and also very helpful.
They have a lot of knowledge in the industry and always pass on as much relevant information as possible. Very good at making decisions, and always looking out for their landlords and tenants.
I will most certainly be using them when it comes to renting a property out.

"Excellent service especially from…"

Excellent service especially from Alisha, I found her to be particularly efficient with my queries and overall very friendly. Would definitely recommend to anyone!

"Brilliant company and worth trusting"

Brilliant company and worth trusting! Recently spoke to a lady called Alisha on the phone with any concerns I had and she was very knowledgeable and helpful. Would definitely recommend!

"Great experience"

Paige has been very supportive in our hunt for a property to rent, very knowledgeable and helpful.

"Super polite and helpful"

Paige was so helpful when we were asking about rentals. We called up keen to go on the mailing list and she was so polite from the start and we are excited for our property hunt with her guiding us.

"Shortland Horne - Highly recommended"

Throughout my workings with Shortland Horne, all aspects have been a positive experience. This includes the service level and the genuine manner their staff conduct themselves through a transaction. Highly recommend.

"First time we have used Shortland Horne…"

First time we have used Shortland Horne in the 35 years we have been Landlords. Really impressed with the speed Claire came out to take photos and market the property. A tenant was found in less than a week and it was just before Christmas so usually a difficult time for letting. Will definitely be contacting Claire if one of our other properties becomes empty.

"Good delivery, not always contactable"

Shortland Horne were great in their delivery for selling our property, at a time when it was difficult for most to sell. They made the process easy and simple to follow and were straight to the point when requesting information. My guess is that they are one of the best at being able to sell a home, since there seemed to be regular interest and viewings, and my friends selling at the same time had a much harder time gaining any interest with other Estate Agents. I would definitely use again based on this.

My only reservation was that I felt left out of the loop a lot with what was going on, and didn't get very regular or thorough updates. Often I'd had to phone up or email in order to see where we were. For the most part this was not an issue, but each time I received an offer I wasn't contacted for a week to discuss it. On one occasion a few days after the offer was made and I hadn't heard anything, and then the offer was rescinded. This was frustrating at times, because even though there may have been legitimate reasons for this, I was not kept in the loop and it was stressful trying to figure out what was going on. Also the viewing updates via email were not very helpful if I'm being honest (e.g. Have more properties this week to see before making any decisions.), especially in the absence of a phone call.

I liked our main contact at Shortland. She was helpful and very professional. I think every time she was away on holiday was when we had these communication issues, where no one really picked it up.

Overall I'd recommend to anyone selling. But just be aware you may have to keep on top of them a little bit.