"Excellent advice for my project"

Excellent advice for my project, tailor made swift manufacture and delivery. Product arrived in pristine condition. Very happy with service and product.

"I think Pipe Dream Fittings are great"

I think Pipe Dream Fittings are great. Prices are cheaper than anywhere else on line or local suppliers. They keep items local suppliers don't stock. Website is easy to use. Only had one issue where the wrong parts were sent and they sent replacement parts fairly quickly

"Great service"

I ordered some pipe and key clamp connectors from here last week and missed some parts of the order. I called and asked if I could add them on, they said if I put them through as collection and added my order number then it could be added to the delivery. Unfortunately that didn’t work and my parts arrived without it. I called and spoke to Karl and he was so quick to sort it and got it out next day delivery. Great service and much cheaper than other stores that provide similar services. Saved me about £25 too.

"Wish I had checked the reviews first!"

They sent me rusty parts and said that was how they came! The bloke that dealt with me was rude and uncooperative. I won't use them again.

"BAD, BAD COMPANY "

I have placed order back in October last year. Due to non-stock it was suggested to get some tube connectors powder coated and send separately. It took over four weeks for connections to arrive and all were poorly done and damaged (not powder coated but sprayed) Due to delay in initial delivery in the meantime when enquiry was made it was suggested to order smaller size connections and tubes which were in stock but needed to pay for new order. It was promised that upon return of first order that full refund will be paid to our account.
Well, Return was made and paid by us back in November but no refund as yet.

Numerous excuses and no answers to multiple calls and emails but no refund.

If I could I would give them no stars – zero RUN AWAY FROM THIS COMPANY

"Paid £18 for postage that cost £3.39 !!!"

Paid for 2-3 days carriage, it took over a week. Sold a fitting suitable for 8mm it came suitable for 12mm .they don't want to know now, ridiculous service. Wrong product. Dick Turpin postage cost. Don't deal with highway robbers .

"Not for me…"

I was looking for a regular supplier of malleable iron fittings and despite their poor reviews I thought I'd at least give them a go. I made four small, separate orders of around £30 to £140. The first order I made I had to chase after six days as the tracking information remained on 'Label Created'. It arrived swiftly after chasing (advising it was my first order etc.) The second order was received very swiftly. The third order required chasing and was received twelve days after order. The fourth order was received just under three weeks of ordering. I was advised the order had been sent but delivery was refused and returned. I requested the tracking details so I could check myself but didn't receive any response to this request. This order was slightly wrong but I made do with what they had sent thanks to a bit of grinding.
Not the best at replying to emails, you are better off phoning.
I've read reviews that the fittings are oily and rusty, this is industrial pipe. Industrial pipe (if not already prepped) needs degreasing, cleaning and treating before you use it, this is standard.
In all they have a great range, easy website to navigate, fittings that are very competitively priced, but if you can do with the hassle of waiting a while, chasing orders and hearing how the courier attempted to deliver etc. then go for it. It's disappointing really as they have a great basis, their customer service just really lets them down. It's not for me I'm afraid.

"Induced anxiety, however all is good in the end! "

Initial communication was great with James , So, I ordered a bespoke pole system off these guys, and then I saw the reviews…. And I panicked.

I had received an email from the company saying the order was complete, but I didn’t receive any message from the courier.
I emailed reply to highlight this and I was pretty keen on emails from here out until I got a reply telling me my order was due for delivery , with an ambiguous “early next week”

I was still feeling doubtful. Especially as I had read these negative reviews.

However, I can rejoice that the pole system arrived!
We’ve just put it up on the wall and are thrilled with the product.

It’s a shame regarding the reviews, as I’m sure this will cloud some decisions to use this company, and induce some anxiety, like it did with me!

I’ve left 4 stars as maybe there needs to be an adjustment with the order confirmation emails process.
However, I am a happy customer.
Many thanks!

"Fantastic customer service"

I am thoroughly impressed with the customer service provided by this company. After purchasing key clamp fittings, pipe, and castors for a mobile kitchen worktop, I encountered an issue with one of the castors. The response to my concern was swift and efficient; a replacement was promptly dispatched. However, when the first replacement arrived damaged due to transit issues, Beth from customer services went above and beyond to ensure that a second replacement was sent overnight. The new castor arrived in perfect condition the following morning. The dedication to customer satisfaction is commendable, and I wholeheartedly recommend their services to anyone in need. Their commitment to resolving issues quickly and effectively has earned my trust and future business.

"Very poor quality"

Very poor quality