"One star is the lowest I could go"

One star is the lowest I could go. Where to begin. I order some parts that came no issues and then the problems began.

The longest pole I ordered, 3 metres long, was bent and out of shape, the rest rusted inside. I contacted the company about a return and was told I could return at my cost. No issues. From here what I discovered is that no delivery company would collect and return the long pole, so I contacted pipe dream fittings about the issue on multiple occasions. To basically be told that there was nothing they could do and it was my issue. I informed the picking the return was physically impossible. They said they said would speak to the board and get back to me. Then never did. Follow up emails went unanswered.

Eventually I managed to return the item, follow by the company policy. I have had no contact even after returning the items. So I have bought the items, paid for the return and the tracking shows returned and yet nothing.

So essentially I have paid for nothing and the company have all their product back. Scammed

"AVOID LIKE THE PLAGUE-"

AVOID LIKE THE PLAGUE-
M boyfriend Ordered some pipes for a piece of furniture, 1 arrived bent. As it was over 2 metres long I could not get a courier to take it back!
The smaller ones were the wrong size so I wanted to send them back, they said I could not do that! They'd not reimburse for the bent pipe, as I couldn't get it to them!
Tried calling, emailing numerous times. No answer or reply.
Eventually found someone to take the pipe back, no acknowledgement of receipt of the pipe, no refund.
So basically have lost £280.
Absolutely diabolical customer service, Infact non existent customer service is more accurate.
Absolutely disgusting in this climate, taking people's money like this!!! DISGUSTING

"Superb customer service and quality…"

Superb customer service and quality products. I would absolutely use again and recommend then highly

"Where do I start"

Where do I start. Been told I can’t swear on here so I’ll try, please take note I’m 100% genuine person, but pipedreams are 100% cowboys. Long story short read there 30 page policy before ordering. We spent £300 on pipes with next day delivery which was 9 days later apparently not there fault parts were missing again not there fault when order came and wrong size it was at my expense to return so cost me another £115 to return asked for £300 money back no it’s there policy to keep 25% of value back so now I’ve paid £415 for wrong items they sent and got back £173 so please rethink before using this company. They can’t be in business for long treating people how they do. I’ll be post on every site they advertise on.

"What can I say about Pipe Dream…"

What can I say about Pipe Dream Fittings?
Looking at their ratings, it seems they are great, or awful. But which do you get, we cannot tell.
I ordered something I thought would be straightforward - 1x 5m galvanised conduit pipe, plus 2 fixings. Nothing to that, just pull them out of stock, put them on a truck, with an address and hey presto, it arrives 2-3 days later. Mmmmm, should have known.
Ordered online on Monday 7th, got a call Wednesday 9th from them saying their delivery people have gone bust, they need to use a different delivery company, there’s a surcharge of £35. Not impressed but paid it an hour later. “It will be delivered tomorrow, won’t it?”, “Yes should be.”
Can you guess?
It wasn’t delivered Thursday, or Friday either. Friday, I made two calls to find out when it will be delivered. “Its going out this pm. It will be delivered Monday.”
How long does it take to pull a pipe out of storage?
It wasn’t delivered, in case you couldn’t guess.
I call again, 3 times on Wednesday, each time, like on the Friday, I’m promised a return call. They didn’t do that either. But I got the number for the delivery company – DX. Called them. They were expecting it, but not arrived with them.

Finally, on the 21st, yes a full 2 weeks without being able to find a pipe, and put it on a truck, I’ve had no delivery and I’m told by the body on the phone that “there seems to be an issue, with this order.”
Wow! After 2 weeks, multiple phone calls and the penny has finally dropped.
I cancel the order, and as advised by trading standards, set them a deadline to refund, and follow it up with an email, with read receipt turned on. I’m told it will be delivered tomorrow. Yes yes yes, and I’m the Pope.
Blow me down with a feather, they did deliver it then next day! To the wrong address, though, not the delivery address, but the order address!
Oh and the order was for 3/4inch, conduit, 19mm in metric. Was that what was delivered?
No of course not! They delivered 30mm!
So, to sum up. It took them 2 weeks to realise there was an issue with an order, then deliver the wrong pole, to the wrong address!
When we called again to report the issue and say a refund was still expected, and they can collect the pipe, Beth, who was the best of them on the phone, organised a full refund, which paid straight away, and we can keep the pole, as the couriers don’t collect.
So, if this sounds like the kind of experience that you want, when ordering your pipedream from these people, then order away.
5m 30mm galvanised conduit pole plus fixings for the end anyone?

"I have ordered some fittings from this…"

I have ordered some fittings from this company and wanted to share how happy I was with their service. Thank you!

"Great company"

Great company, quick shipping. Will use again.

"worst company you can find"

worst company you can find
I ordered and paid for the material
only thanks to vigilance checking the shipment tracking
I discovered that the parcel will not be delivered due to the wrong completion of the documents by the company
After several emails, they replied that everything was under control, which was not the case.
I decided to cancel the purchase and asked for my money back
again a lot of time has passed when they wrote back that they would not refund for shipping.
it is against the law. Thanks to the fact that I paid via Pay Pal, I was able to get the whole thing back.
I DO NOT RECOMMEND THIS COMPANY TO ANYONE
I found cheaper with great service and full communicative company Metals4u

"Avoid this company"

Avoid these amateur clowns. I paid £7 for 3 days tracked delivery and no tracking number provided. The order never came so after several emails and calls I was told that it was stuck at a delivery depo by which point I got the parts from elsewhere so was assured that they would send me a refund and request for the parcel to be returned back to them. I had no refund and parcel arrived at my address 7 days later in a beaten old box absolutely covered in parcel tape looking very unprofessional. Customer servis is shocking and refused any responsibility. They asked me to return the order at my own experience.

"Do not purchase from this company"

This company cant improve,they have deliberatley supplied sub standard threaded fitting exactly the same as mensioned in other reviews.
Do not use this company they will not make any refunds even when they know they are supplying extremely sub standard pipe fittings.
Have given up trying to get a refund and very dissapointed and should have read the other reviews before parting with my hard earned money.