"Very good communication about when item…"

Very good communication about when item was dispatched and when was expected to be delivered and Very fast delivery, best thing extremely good products at very good prices

"Great service"

Great service, great tap👍

"Good choice - speedy delivery"

There's a good selection of products on their site - I managed to find something that solved the problem I had with a defective bridge tap very elegantly. They provided some useful assistance in the planning process in terms of selecting options. Everything arrived before the promised delivery date. Good stuff.

"Lovely tap arrived in good time would definitely recommend"

Lovely tap arrived in good time. Great quality just what I was looking for.

"Lime green sensor bin"

Great price.Super fast delivery. Nice green colour,looks Good in kitchen.Would recommend.

"Good price"

Good price, fast delivery.

"We orderd our taps and tgey were…"

We orderd our taps and tgey were exactoy ehat the client orders and was a swift delivery too. Will use again in the future.

"NOT FIT FOR PURPOSE!"

THE TAPS WE ORDERED WERE TOP OF THE RANGE HANSGROHE. THEY HAVE AN EU WASTE WICH IS SLIGHTLY DIFFERENT TO THAT OF THE UK, SO CAN NOT BE PLUMBED WITHOUT AN ADAPTOR. THEY SHOULD NOT BE SOLD IN THE UK WITHOUT THE APPROPRIATE ADAPTOR. HANSGROHE CHECKED AND THE ADAPTOR IS NOT EVEN OFFERED ON THE TAPS UK SITE, SO THEY ARE SELLING A PRODUCT WHICH IS NOT FIT FOR PURPOSE.
THE TAP POP-UP WASTE ALSO DID NOT FUNCTION CORRECTLY ALTHOUGH THE PLUMBER TRIED TO ADJUST IT FOR ABOUT AN HOUR, WITHOUT SUCCESS.
I REPORTED THIS TO TAPS UK, THEY JUST REFERRED ME TO HANSGROHE WHO DID NOT HAVE A TECHNICAL DEPARTMENT, WHO COULD SPEAK WITH THE PLUMBER AND SUGGESTED THAT WE SEND IN A VIDEO!
GAVE UP AND HAD TO PURCHSE TWO NEW REPLACEMENT WASTES FOR THE TWO BASNS AT A COST OF £90.
IT IS NOT SO MUCH THE ISSUES, BUT THE RELUCTANCE TO TAKE OWNERSHIP TO RESOLVE THE ISSUES - VERY DISAPPOINTED. WE SHALL NOT USE TAPS UK OR HANSGROHE PRODUCTS FOR THE REST OF THIS JOB OR FUTUR ONES.

Update 1 August 2023
After my review I was asked by TAPS UK to provide fuller detail which I immediately did.
I was then advised on 11 July "Please give me a few days to liaise with my manager and Hansgrohe on this so I can see what we can do to assist".

Now 3 weeks later and I have heard nothing! Still 1 Star.

"Good communication and service"

I’ve yet to use the products I ordered but want to say TapsUK we’re very good communicating with me as there was a significant delay ordering to delivery - manufacturer issue- they kept me informed regularly and offered to give me my money back if wanted to cancel order. Can’t say fairer than that - wouldn’t put me off buying from them again.

"I requested prompt delivery and my…"

I requested prompt delivery and my order was duly fast tracked. Very good customer service from Poppy.