"Very efficient"

Very efficient, very easy to put together.

"Very efficient service"

Very efficient service

"Quality products "

We bought and outdoor Luna furniture set with rising fire pit and the products are quality.

Took longer to get here than we were told is the only downside and you do pay for the quality (not the cheapest) but hopefully worth it provided it lasts!

"Patio Corner Seating unit in charcoal…"

Patio Corner Seating unit in charcoal grey.
Really pleased with the quality and comfort of the unit.
The unit was well packed and protected and delivered on time by 2 personnel.

"Harbour lifestyle were great to deal…"

Harbour lifestyle were great to deal with and the quality of the product is excellent. We bought the corner sofa, gas firepit table and large sunbed from the Luna collection and I would highly recommend them all - beautiful furniture and very good quality.

"Wrong product delivered and…"

Wrong product delivered and unfortunately the team we had organized to build the pergola would not come back without paying again. Told harbour lifestyle and still waiting for response.
The feedback from the team building was it was poor quality in terms of the screws and things that should have been done like the fixings for the louvre, were beyond difficult and could so easily of been put on by the vendor.

"Fortunately Harbour Lifestyle showroom…"

Fortunately Harbour Lifestyle showroom was reasonably close by, so to look at the product first is always a bonus. We weren't disappointed and made arrangements to purchase and have pergola installed there and then. A couple of minor glitches sorting out the installation date were easily dealt with by email. Ethan, Darren and Todd installed the pergola on the agreed date and did a great job. We had a problem with the remote for the heater unit. This was again dealt with by email and a new remote was posted and with us within days. Good company to deal with. So far so good regarding the pergola. Good quality and as the saying goes....you get what you pay for.

"Mouldy cushions and AWOL rug."

I ordered an outdoor rug and 2 outdoor cushions.
The rug still hasn't arrived, several weeks after my order. Apparently the label fell off and it was returned to them. Rather than immediately send me a new one (to minimise my inconvenience) they waited until the original rug was received back - as if it was my fault.
The rug is now there with the carrier but I've not been in to receive it.
Also, I had to chase them several times to find out what was going on.
That was bad enough but the cushions I received were mouldy. They were without protective plastic bags and had black patches all over them - front and back. I dread to think how this passed their 'quality control'.
When I had to return them, no returns note was provided as indicated in their email.
They get 1 extra star due to their CS representative Siana - who at least tried to sort it out for me.
Was I offered any sort of discount or compensation? No I was not.
Would I shop with them again? Not a chance.

"Excellent purchasing experience."

The fact you have an appointment and a dedicated person to take you through everything calmly without juggling other customers is a big bonus. Jade was excellent at gently querying my pre-conceptions and ensuring I fully considered how I wanted to use the pergola and furniture to ensure I purchased the most appropriate items. Jade did not mind how many questions I asked or how many times I went back for a second look at something. It made purchasing a pleasure. She worked hard to ensure everything was in stock for delivery at the same time.

"Great product and great customer service"

Today we purchased a beautiful pergola from the Harbour Lifestyle showroom. They have a great selection of quality garden products and the customer service from Anna was first class.