"BUYER BEWARE OF TRUE FACET"

BUYER BEWARE OF TRUE FACET: If I could give zero stars, I would because the lowest 1 star is just too gracious for a company like TrueFacet. I paid them 9k on Oct 14 (discounted price of a Cartier bracelet) and the item was guaranteed to deliver by Nov 10. To persuade me to purchase, the agent (Adi B) guaranteed that if his company couldn't get the item from one of their suppliers, then he would order it directly from the manufacturer and deliver it to me by the deadline. This company charged my card at the time of placing the order instead of at the time of shipping (it was not just a pending authorization). They never fulfilled the terms of the agreement. They never shipped the item nor even procured it nor refunded my payment. They lied repeatedly and I had to open a dispute with my credit card to get a refund. When I indicated that I do not trust their company and would like to leave a review so other clients can be forewarned, the agent continued with his false statements and repeatedly said they were acquiring the bracelet "the next day." It is now Dec 2 and "the next day" hasn't yet arrived. I have several emails and documented phone conversations where the TF agent is telling some pretty convincing lies. When I mentioned that there are already many negative reviews online regarding TF, the agent Adi B initially reassured me that the company has changed ownership and eventually blamed his supervisor's false promises regarding my transaction. To say the least, I have no reason to trust or recommend TrueFacet and I have every reason to warn others not to give this company loans in the form of payments for items that they promise (but never will) deliver. After exactly 7 weeks of giving this company the benefit of the doubt, I ended up ordering the item directly from the manufacturer at MSRP, as it was always in stock (TF also lied and said the manufacturer didn't have any stock to deliver). There was no reason for TrueFacet to keep the payment, which essentially turned out to be a 4-week interest-free loan from me to them, since they didn't deliver any service or product in return. It is deceitful companies like True Facet which create a bad name for online sellers. Another detail I noticed and documented is that at the time of checkout, the description for the product (verified by item number) included "original box and papers" and I confirmed with the agent that this meant the original Cartier authenticity certificate. Nearing the deadline of Nov 10, I noticed that True Facet had altered the description of the product with the same item number on their website indicating that it includes only the box. Unfortunately, this conduct indicated shadiness and the TF agent Adi did not realize that I have screenshots of the item description from the date of my order on Oct 14 and Adi tried convincing me that the item was never supposed to come with the authenticity certificate so for anyone who ordered prior to the editing of the description, would basically receive an item not as described if they were to receive this item at all. TRUE FACET CONDUCTED THEMSELVES IN THE MOST DESPICABLE AND DISGUSTING MANNER.

"A True pleasure"

I purchased a Raymond Weil Maestro from Truefacet. The ordering process was amazingly easy and quick. I had a few questions prior to my order and their sales team was able to assist me right away. Shipping was super fast, I received my watch in under a week. My entire shopping experience was great, I love my new watch thanks to TF !

"TF provided great customer service and…"

TF provided great customer service and prices on multiple items I have purchased. I would recommend anyone to shop here for the outstanding service and attention to details!

"Updated Review - Made it Right"

I had ordered a watch and it didn't ship for a while. Apparently the vendor they had partnered with were trying to send another Rolex. That vendor received a strike of sorts according to Truefacet.

To retain me as a customer they offered an additional discount on a watch of my choice.

It came with no issues. I will definitely continue to browse their assortment for items of interest. This will probably not be my last purchase from them!

"Great watch, less than great shipping and communications."

The watch, a Rolex Skydweller was fantastic. I deducted one star because the of the delay in delivery. They say this was due to the Jewish holidays and I can understand that. What I can't understand is why they didn't tell me about the delay after several requests for updates on the shipping date, which they responded to very quickly. All in all, I believe I would be willing to deal with them again.

"Worst experience ever :( These guys…"

Worst experience ever :( These guys don’t know the ABCs of customer service. They keep you waiting forever, impossible to talk anyone on phone and you’ll never get a tracking number! I cancelled my order 11 days after no news and till today Iam waiting for my refund. I was told twice that the refund was processed and after 4 working days my bank doesn’t have a clue.

"Ordered a cartier bracelet"

Ordered a cartier bracelet, waited for six weeks did not receive the bracelet. They keep saying I'll receive it the following week until I cancelled on the six week. I received a refund but missing 52$. Emailed Hetal more than 3x to refund me in full since I never received the product. Three emails and until now no response. They were quick to respond when I was waiting but never response for my full refund request. I was very patient with them and instead of an apology they didnt give me a full refund.

"Please whatever you do pleaseeeee DO…"

Please whatever you do pleaseeeee DO NOT order from this site!! We purchased a $7000 Rolex that we never received... They were lying every day about having a tracking number and each time i checked fed ex no package! It was literally 4 weeks of lies !! Luckily my bank refunded my money.Please ppl if you are reading this DONT waste your time or Money!!!

"I traded a watch in for and Omega…"

I traded a watch in for and Omega Speedmaster. The trade was very fair and I got my new watch very quickly. Customer service was very pleasant to deal with and responded quickly. The watch is beautiful and I am very happy. Thank you!

"great very happy"

great very happy