"Excellent Experience Brand New Rolex."

Excellent Experience Brand New Rolex.

if you plan to buy i recommend to contact True Facet and discuss your buy, verify that product is available and clear out any doubts, they are always there to help!

"Buyer Beware with Truefacet"

On 3/11 I ordered a $7,000 Panerai watch for my husband's bday. Website says 3-7 business days to ship, they say they overnight delivery. The following week I call to inquire about delivery and Hetal from Customer Service is vague, so I began to get uncomfortable and told her that unless she could give me a guaranteed date for delivery I was going to cancel the order. She said she would call the supplier and get back to me. She did and gave me a 3/26 date for delivery. On 3/25 I call to get a Fedex tracking number and this time a man told me he'd call me back in 5 min. Two hours later I call back and Hetal tells me they won't have a tracking number till later that evening and that she'll email it. At 6:30pm I get and email from her that unfortunately the watch couldn't be authenticated but that she would have a similar one in a couple of days. The first thing the next morning, 3/26 I called and demanded my money back. Hetal told me it would take 3-5 business days. TOday is 4/7 and I still have not rec'd my money and they haven't answered my calls. Of course I put in a dispute with my credit card but am so upset about this company! BUYER BEWARE!

"Avoid this company, stressful weeks of emails and calls"

Terrible, stressful experience. Truefacet sent a different $7,000 Rolex watch that I ordered in early February. I returned the watch the same day that it arrived. They said that they would find the one that I ordered and exchange it. After many days, emails and phone calls about finding the watch that I ordered and trying to get an answer, I gave up and asked for a refund. They agreed but didn’t update my order to show that it was refunded, just an email reply from a representative and the charge still remained on my credit card for weeks. To their credit they did reply to my emails, but always with “it takes 3-10 business days to show in your account...”. After 2 weeks with no refund and 3 weeks after they received the return, I had to dispute the charge with my credit card company to avoid paying interest on a $7,000 watch that I returned 3 weeks ago. This was supposed to be a special watch for my birthday, but instead of enjoying a watch that I saved up for months to finally purchase, I ended up on the phone with yet another customer support call on my birthday. My advice, pay a little extra and buy from a reputable company.

"Bad company to deal with"

Bad company to deal with. Ignores your messages. Also produces false blogs online there information is very incorrect

"I am truly frustrated with this…"

I am truly frustrated with this operation. I ordered a Cartier love bracelet over 8 weeks ago, and have not receceived it yet or has anyone reached out to me to explain why. When I ordered it said it could take up to 4weeks. When I have call them to inquire they always tell me I should receive the following week, of course I don’t. I don’t even hear from them..I have lost faith, since they continue to lie about the order. They have not tried to rectify this. Very unprofessional.

"Great customer service"

I had been looking for a Rolex and came across TrueFacet. Their support team was able to answer all my questions and guide me through the entire process. I was very satisfied with my purchase and the amazing service provided by TrueFacet team! highly recommended, I know I’ll be shopping with them again.

"Short on Service"

Had a watch listed for $2,895.00, which with their own coupon could purchase for $2,645. I made an offer of $2,300.00 and their counter offer was $2795.00. I explained to the rep that I could get it for less with their own dicount code and received another offer of $2,695.00! Then the watch was mysteriously no longer in stock...awfully shady in my opinion

"Truefacet"

Truefacet, I would refer anyone. I am very happy with the items I brough. The good friendly service.

"The shopping experience with True…"

The shopping experience with True Facet. Lots of choices. Easy to navigate website. Fast shipping options. Even financing was available, Will continue to shop on True Facet

"I was very hesitant on making such a…"

I was very hesitant on making such a large purchase online but I have had such a positive experience with TrueFacet I have bought multiple items with confidence. They also have excellent customer service and respond ASAP.