"True Facet is the ultimate destination…"

True Facet is the ultimate destination for authentic luxury jewelry at unbeatable prices! Their exceptional customer service and meticulous attention to detail make every purchase a truly enjoyable experience.

"My first pre-owned watch purchase from…"

My first pre-owned watch purchase from True Facet exceeded all expectations! The Rolex Daytona I received looks absolutely brand new, thanks to their rigorous quality control. The customer service was also top-notch, making the entire experience truly impressive.

"If I could have chosen minus 100 stars…"

If I could have chosen minus 100 stars I would have. Please DO NOT BUY, this is a scam. This person who has taken over Truefacet is scamming people out of thousands and thousands of dollars. I purchased a Rolex from these people, it took forever to ship and it probably only shipped because I was emailing incessantly. He sent me a random picture after 6 weeks of a watch that DID NOT MATCH THE LISTING. He copied a random serial number from the listing and pasted it on a random card. He is purchasing watches with the money the buyer pays, they are probably genuine because the watch was supposed to be sent out from a jeweler located in FL. He keeps the watch and pockets the money, he is sending a knock off or an empty box at this point. I am refusing the shipment and I am going to keep at this guy until he is jailed. I paid a fortune so save your money go to a respectable jeweler and purchase directly from them. I don’t know if he intends on selling and reselling these watches and sending fakes instead of the watches he is purchasing with your hard earned money. Please do not buy read all the other reviews and do not purchase. Truefacet went out of business during covid and this is a scam. This person must have taken over the website, I bought from them previously (before Covid) and this is not my experience with them. The real Truefacet was amazing, this is crap. The people who left reviews on trust pilot are telling the truth. The reviews on Truefacet are from the old Truefacet website, these reviews are not recent or real. I am willing to send all correspondence to back up what I am saying. We contacted the bank to attempt to reverse the wire, banks and attorneys are involved. I contacted the attorney general’s office and I waiting to see what can be done. I am in the middle of my worst nightmare…

"I purchased jewelry from their website…"

I purchased jewelry from their website and the purchase has been "pending" for over 6 weeks now, which means they have my money BUT I can't cancel it because it's pending! What a scam!. They have not returned over 5 emails and calls to their 'support line' are unanswered. Filed a complaint with the BBB and the Attorney General of NYC.

"Sueing for refund of returned watch"

I bought a watch from Truefacet and when I tried to sell it was told it had been altered and was not authentic. Truefacet agreed to take it back, I returned it, but they refuse to refund my money after almost two years. I am now sueing them for the refund money of my watch plus damages. I will keep posting reviews and updates until my money is refunded.

"DO NOT BUY THEY SHIP FAKES"

I purchased a Rolex for $6100.00 on 2/12/18 for my wife. I finally just took it for service and cleaning and the second it hit the dealers hand he said it didn't feel right. He put it under a microscope and immediately confirmed about 8 reasons it FAKE!!!!! He said it worth about $200. I have called and emailed 15-20 times and ABSOLETLY NO RESPONSE!!! DO NOT BUY FROM THEM!!! Ill be contacting a lawyer

"Avoid TrueFacet - consign somewhere else"

My warning to all is this - beware of consigning items to TrueFacet.

I have been holding off on this review hoping TrueFacet would step up and act like a business. Raj, the owner, will not answer your emails, they have little to no customer service and on hold times are literally 60 minutes, at which time the phone system hangs up on you.

I sent five watches to them in late January, it has been a nightmare to get paid. In May, I got a check that bounced, multiple emails over a few weeks and I got a Zelle payment. Now I am waiting for my remaining funds… many months, no kidding 20 emails since August.

Promises made, promises broken.

Seller beware - honestly - sell your watch to a local dealer, get onto 1stDibs, The Rolex Forum, eBay, Watchnet.. anywhere but TrueFracet. Really, anywhere but TrueFacet!

My guess is that the company is using your consignment dollars to cashflow the business, hence no replies to your emails, promises to get right back to you.

No question, I am not alone. Save yourself the time and aggravation and consign on someother marketplace.

"FRAUD ALERT"

FRAUD ALERT. DO NOT PURCHASE FROM THIS COMPANY. We purchased a Rolex that stopped working after a few months. Sent it back for "service," and have not heard back from True Facet in nearly 3 months after tens of emails and calls. Call center does not take calls, hangs up on you after keeping you on hold. They have our money and the Rolex, we have nothing.

"Sent in my watch for consignment and…"

Sent in my watch for consignment and months later wanted to get it back. Company has not responded to any attempts to contact. Phone number is just a voicemail that keeps you on hold. Went to their physical address listed on their site, it’s a gutted unit. Grand Central Watch, also listed on TrueFacet.com, has disavowed a relationship with them. Full scam. If you’ve been a victim file a report with the NYC dept of consumer and workers. Report to the NY FBI tip line.

"Truefacet is a SCAM!!"

Truefacet is a SCAM!!! I bought a Cartier watch from them online, paid by credit card. They didn't charge me sales tax which should have been my first clue that it's a scam (they don't want to get into trouble with the IRS for not submitting the taxes collected). 3 days later, they told me that the watch is not of good quality and that they can't sell it to me, and will issue me a refund. I responded and asked for a replacement watch. 2 days later, they responded that the 2nd watch isn't available, even though it was shown on their website for sale. Few days later, I didn't get the refund, so followed up with them. They said that they have issued the refund but if I don't get it, I should file a claim with my credit card company. REALLY! They are onto something for sure. I contacted my credit card company and filed the claim. Couple of months later, the credit card co ruled in my favor and issued me a permanent refund. I am not sure if they ever collected the money back from TrueFacet. I hope they did. This company should be shut down. I've read several cases like this from other buyers as well. DO NOT BUY FROM TRUEFACET.