"These must be fake reviews"

These must be fake reviews. Strongly urge you to review the list of complaints that have been filed with Better Business Bereau (BBB), so you can see what a fraudulent company this is. They will defraud you in some way; whether it's not sending correct / genuine watch / not making refund payment / not sending payment for your watch if you are a seller.

DO NOT USE THIS COMPANY!

"True Facet is a standout in the luxury…"

True Facet is a standout in the luxury watch market. I recently purchased a Rolex watch from their website and couldn't be happier. The transaction was smooth, and the watch arrived securely packaged. All of the authenticity paperwork was included

"I got my girlfriend a Cartier Love…"

I got my girlfriend a Cartier Love Bracelet. I used True Facet since I am a watch guru and have been reading the Loupe for quite some time. Shipping was fast and the product was as described on the website.

"Bait and switch Company"

Bait and switch company. I bought a watch over 2 months ago. I was charged right away then sent the wrong watch weeks later. They tell me this story that there was a mix-up, and that they sent my watch to the wrong customer, therefore I got the wrong watch. Okay, I send the wrong watch back the day I received it, within the hour I get the return label. Once I send the watch back radio silence.

After a week of not being able to get a hold of them, I threaten legal action. They get back to me saying the customer who received my watch sent my watch back a week later and had damaged the watch. Okay, the story seems a bit farfetched. But, then they are trying to charge me $2,000 more for my watch. I tell them that it is ridiculous and ask them to get that from the supposed customer who damaged my watch. They "graciously" decide to waive the 2k, and it has been over 2 months, and I still do not have my watch. All this time they have my money on hold.

Then, they tell me after I threaten them legal action again that they got my watch and will send it out. Nothing gets sent out, radio silence. Then, I threaten them again and they tell me the brand new unworn watch I ordered has a loose screw in it so they need to do a overhaul. How does a brand new watch need an overhaul. I get very suspicious and ask them to send me a picture of the watch, just to make sure they actually have it. They tell me they will send me the picture right away. They never do. So they have over 20k of my money for months now, and I have no watch.

Even the advertisements of their reviews are false. On the site they say they have five stars on Trustpilot, when you actually look at the review they have a 4.4 rating. A 4.4 rating might be considered high, but that is incredibly low for a jewelry seller, especially when they advertise 5 stars. After doing my reserach this story of getting the watches mixed up is a common story they have for many frustrated customers.

They advertise Watch A and send Watch B, hoping the customer does not notice. I have been buying high-end luxury watches for about a decade and I have never had such a terrible experience as this one. I am going to be pursuing legal action for damages as it is within my right in the state of New York, possibly even class action.

"Just made my first online watch…"

Just made my first online watch purchase on truefacet.com in April 2023. They had a great selection to choose from. I chose True Facet, because they had the best price for the watch I was interested in, and their Authenticity Promise seemed to be the most legitimate I could find amongst other online vendors. I will certainly be returning next time I am in the market for a new timepiece

"Mass Corruption, Deception & Dishonesty!"

Truefacet is engaging in corruption and deceptive business conduct! From charging my credit card three times for one order instead of issuing a refund as I was promised 13 times, to not answering phone calls unless you wait on hold for more than 3 hours, to responding to emails several days later, and peddling false promises, and employing mostly Chinese who cannot speak speak english and the list goes on and on and on! I leave this feedback full heartedly because I honestly dont want anyone to have to go through such aggravation! I'm leaving this feedback in good faith as I believe it's a moral and ethical obligation from my part. Thanks for reading!

"I recently procured three necklaces…"

I recently procured three necklaces from True Facet. The purchasing process itself was seamless and secure. The knowledgeable and friendly team promptly responded to my inquiries, providing valuable assistance and ensuring that all my concerns were addressed. This personalized touch further enhanced my confidence in True Facet as a reputable and customer-oriented marketplace.

"I have had a great experience with True…"

I have had a great experience with True Facet with both buying and selling Jewelry. Given the size of their collection, it has come in handy for last-minute presents for my wife. The customer service is also great with answering questions and making recommendations.

"They wont pay you for your trade"

UPDATE: Its been since 4/10/2023 that hey have had my Rolex. They have sent me 2 checks that have bounced since then. Now they are saying they will wire $ when they couldn't before and they sent me a "test" wire for $1000 and have refused to send me more, saying I may need to wait another 3 days for that to happen. FIRST POST: Currently holding my Rolex Deep Sea hostage for over a month. Sent me a check for trade in and it bounced last week. Apologized and said it wasn’t intentional and they would wire me the $, they have been radio silent since. Be careful sending them your items, they lie about timelines and have terrible communication.

"My experience with True Facet was…"

My experience with True Facet was outstanding! I decided to go crazy and buy a Submariner. Their website is user-friendly, making it easy to find the perfect timepiece. The watch's authenticity was unquestionable, and it was in pristine condition upon arrival. The customer service team was friendly and knowledgeable, answering all my questions promptly. True Facet has exceeded my expectations, and I highly recommend them to anyone in search of luxury jewelry or watches.