"Storage facilities are very good but…"

Storage facilities are very good but prices can add up so you need to keep on top of your cellar

"Very good first purchase experience."

Was mildly apprehensive as I always check Trustpilot reviews before purchasing from a new site, but the official Wine & Spirit Appointments lended a degree of reassurance. But they were fine. Takes a couple of days to ship but arrived next day.
The website is well structured and responsive, too. Just would like the threshold for free delivery to be a little lower; £200 is on the high end. Excellent range of in-stock wines, however I'd to see an extension of your Absinthe collection. Need to fix filters on the Spirits section - red or white don't really apply! Don't expect much in the way of discounts, they're premium but the prices are fair.

"Refund request - no response "

I would be very reluctant to deal with this company again. I have requested a refund for a few weeks (the company has my order in their warehouse and so hard to understand the delay) and despite calling multiple times, I am continually told that they need to check internally and then no one ever calls back or sends an email as promised.

"Kindness and courtesy always "

I have been visiting Berry Bros and Rudd since I was 19 over 40 years ago and I can honestly say their customer service is second to none. From a penniless student until now, you are treated with such kindness, courtesy and patience. I spoke to Mandy on the phone this morning and she was utterly professional and delightful. I came looking for Richebourg wine, as a 22 year old and saw it was hundreds of pounds ( the boy who gave it to us at a local restaurant was probably sacked), but I was still treated as if I would buy a whole case! Bravo Berry Bros and Rudd. I will be back for the Pinot Noir which was recommended to me. Blessings to you all and thank you. Fliss G

"Great wine at a reasonable cost"

Great wine at a reasonable cost. Thanks a lot.

"expensive BBX avoid"

The BBX site is a lottery where costs are inflated

i have struggled with this wine company in the past and now it is time to put any relationship firmly in the past

i have excellent relationships with others and will look forward to their offers

"stay away"

I asked many times for my data to be deleted.
but every now and then it's passed to another area of the company to try and reactivate it by bombarding me with offers.

if you join BBR you join for life, you can never get rid of them.
very annoying company

use others

received email, saying will delete my review
Hi,
sorry I don't have reference number, because this issue is not about an order its about them keeping my data when I request it to be deleted under the data protection law.
I was a customer for over 10yrs. had a big disagreement so I removed my wine in 2020 then asked for my data to be deleted, they kept sending me offers. then it stopped for about a year now they are sending me again.
they clearly will never delete my data, and are sharing it between different departments.
so because I don't have a reference number you are threatening to take my review down. where's the free speech. this is big corporations deciding what review they want to delete.
now it's hard to believe that trust pilot has any integrity with all the other reviews.
shame on you
regards
lee

"Bottled or in bond."

Unfailingly polite and helpful. The best packaging of any wine company I deal with. The only reason not 5 stars, is their tendency to sell in bond rather than bottled. Every wine I have bought from them has been excellent.

"Disappointing Service."

Bad Service.
Disappointed with the service here. Ordered a dozen bottles of wine as a gift. The initial delivery took an age (DHL delayed for several days) and arrived incomplete. Customer service was an unattended inbox which did not reply for 4 days or so. The second delivery (with items missing from the first) was also delayed again by DHL and arrived today, again with items missing. I await a refund for the missing items. I am not sure if this is representative of their normal service but I'm not convinced I would try again to find out!

"The shop is truly marvellous"

The shop is truly marvellous, offering impeccable service and top quality. They even offer free tastings of their exquisite Perspective Series blends. I was pleasantly surprised by the extensive wine collection, as I was initially familiar with BBr for its whisky offerings. Their wine selection is equally impressive and the whisky range is simply stunning!