"Buying a decent bottle of wine made easy"

I was looking to stock up for a dinner party, and getting bored of the selection in my local supermarket. A friend pointed me to this website, having been a member of their cellar club for years. I went down a few rabbit holes as there is lots of interesting stuff on their site, but I found what I wanted easily. Delivered when they said they would, great quality for the price and my guests loved trying some new bottles. Will be back!

"Great wine"

This is my go-to for restocking on wine. Their own label stuff is seriously good. Delivery in their own vans is very professional and courteous.

"Read the small print"

Tried en-premier for first time.
I took their wine advisers advice on two cases. Which turned out to be woeful choices. In a year they lost 25% of value per bottle
I picked up one case (x6 ) leaving one behind. Which turned out to be Very expensive mistake with their snakey costs in the small print. What appeared to be £15 bottle of wine has cost just shy of £30 with storage and tax added.

"Terrible delivery experience"

New to BBR and first order was a small one to check it out. Delivery looked like it was going ok, countdown all day, 5 hrs...4hrs...3hrs...then cancelled!! Rang to check and 'van had broken down'. Order cancelled as expensive wine doesn't do rattling around in vans for too long. Refunded quickly with part vouchers sent promptly. Thought 'shall I risk it again to use vouchers?' why not? A smaller order but still expensive wines. Delivery looked like it was going ok.......well you know the rest. All day 5hrs...4hrs....3hrs...even down to 1 hr away.... then cancelled. Rang next morning to cancel again still waiting refund. Never again!

"Service was a dream experience"

Service was a dream experience! As soon as I walked in I was approached by a gentleman who stopped what he was doing to ask if I needed any help. Emma was very kind and attentive as well! I was just browsing, the amount of high quality own brand products they have is exceptional, having bought from them for more then a few years now. Would always recommend their own brand champagne. If you also want something a bit more special but it isn't on show, also ask at the counter as they may have what your looking for!

"Slow delivery"

Slow delivery

edited first review, went inside the shop and helpful staff.

"Surprised by the bad reviews on here"

Surprised by the bad reviews on here. Have always had a great experience with them. Good selection and on time and reliable delivery.

"Lost Gift Vouchers. Prompt Refund."

I ordered a gift voucher that hadn't arrived 10 days after it had been dispatched. I contacted them and they cancelled it and sent a replacement. This also didn't arrive so I cancelled the order and requested a refund. N.B. I have ordered similar items in the past with no problem so my correct address is in their system.

I would have given less than 3 stars but for their professional and prompt action re: my refund.

"Great company"

Cellar Plan customer for a number of years and have used BBX extensively. Most of the times it’s been great and when it hasn’t been they’ve been quick to put it right, highly recommended

"Extremely disappointing first experience"

As I was searching for a specific bottle of champagne for a 21st birthday, I emailed the customer service team prior to purchase, to check that the bottle came with a branded box. I was interested in 2 different makes from the year and was advised that both came with their branded box. I placed my purchase based upon this information, but when delivery was made, I opened the package to find no branded box! I called customer services and advised them that a mistake had been made, as I’d received an email confirming the bottle would be with a box and after being put on hold, the call handler came back to say that the warehouse send out bottles without the branded box, as it’s safer for delivery and the box would no longer be available. Looking at the packaging and how the bottle arrived versus the branded box (I’ve seen elsewhere) I find that explanation totally unbelievable. I asked them to check if another box was available but nothing was and the only item offered was a cardboard one if I wanted it! I barely received an apology for the error and in light of the fact I’d already mentioned it was a 21st birthday present, I would have expected them to offer some form of compensation for the error….but no, I had to push to get something off of the price, in order for me to try and find a branded box elsewhere to purchase. This was a special purchase and it’s left me feeling extremely disappointed with this company & their customer service.