"Decent"

Decent. Expensive spreads as I am in investor not a consumer. Yet it also stops me spending the cash. Long term hold to pay for the kids school

"Excellent service"

Order made on the 7th April, arrived on the 9th April before Easter weekend (which I didn't expect). Big thanks to BBR for the efficiency!

"Terrible service"

Terrible service. Avoid at all cost.

Whilst they make great play on their royal warrants and status as Britain's oldest wine merchant. I can only assume the length of their exitance in based up still trying to deliver the order's taken in 1698. I've been waiting over 3 weeks for a delivery I paid extra for next day delivery on, still no wine. No apology from customer service and they can't even tell me how long it will take to refund me. Despite knowing the delivery has never been made, they are insistent they won't refund me for goods I've never had until their courier service returns the parcel to the warehouse.

There are so many genuinely good wine merchant's in this country, it's high time Berry's is consigned to history.

"Agree with all the previous comments-poor costumer service"

Agree with all the previous comments. My account manager is not very helpful. I have to chase refunds and deliveries. When they say something is done - it normally is not done as requested. (delivery, refund etc) I have a cellar plan and I am going to look at moving all my investments.

"Dishonest Business Practices"

Be careful in dealing with them. I have had a wine account, buying and selling wine for years. Until recently I have not tried to take funds out (but have added). I would to get 14,000 GBP out of the account and have been trying for a month, but cannot even get a response. I am considering contacting legal counsel since it seems intentional.

"I took an investment wine plan with BBR…"

I took an investment wine plan with BBR a number of years ago. I was promised expert advice to maximise the investment gains through the careful selection of wines. I was offered zero assistance, all my "account manager" did was to try and sell me anything they had going at the time. In addition to this, the commissions which they charge when wines are sold (10%) are obscene, meaning you pay a retail price for wine purchased from them and then 10% of the total price again, (not investment gains, total cost again). So the chances of making a profit are slim. These trading costs are significantly higher then the rates of others I have seen in the market.

I stopped investing with them as a result of their poor service and high charges, and I would never sell anything through them again, as there are both better services and more cost-effective marketplaces for selling your wines on.

"Poor packing"

I was unpacking my order & 2 bottles fell out of the 2 bottle box because they had been insecurely packed. I reported this to BBR. I was told the matter would have to be reported to a manager & I would be phoned back. BBR didn't bother to phone back so I phoned again. I was told they only refund breakages in transit. When I reminded them that the breakage was due to poor packing they said it was not something they could address. I have used BBR for many years but will not use them again.

"The main issue is their accounts…"

The main issue is their accounts department. They simply don't know what they are doing.
Either that or my ‘account manager’ doesn’t do what they say they will do.

I have had the same issue repeated many times, despite phone calls emails, they still can't get it right.

I've given up.

There are many other options out there that as I have now realised the others actually want your business, and do more than just shove you on a mailing list. They actually invite you to events- some paid, some free. The only thing I have ever had from BBR is a almighty cock up, and a mail out.

Look elsewhere.

"if they don’t deliver as wine is out of stock, check your payment as they still charge for it"

Ordered a number of bottles of wine, some were out of stock, so weren’t delivered. It was only when I checked my credit card statement a month later that I noticed they had still charged me for them. When I told them they said sorry, system error, we’ll be upgrading soon... wonder how many other people have been unknowingly charged by BBR for wine they haven’t received - I’m appalled and won’t be buying from them again.

"shocking experience"

shocking experience with this company i brought some wine from their warehouse in Basingstoke two years ago payed in the shop (nearly 200 pounds) and since then i receive a statement every month to tell me that i owe them that amount. i called them a few times to explain the situation they say hey will fix it however after 2 years i still receive demand to pay. never again i will buy from them