"We are current tenants of a Gareth…"

We are current tenants of a Gareth James rental property and are due to move out soon as we are purchasing a property of our own. I was dreading the viewing process for the new tenants as it can be intrusive and often fraught however I have been so impressed with Tomos and Stephanie and they way they've expertly managed this process. Tomos is very helpful and genuine and Stephanie has been incredibly considerate and communicative. They really couldn't have made this process any easier.

"Mattress from HELL! I’m in crippling pain"

Was provided a mattress by them in such dire condition that it hurts my back and neck every night. I complained about this many times, but nothing was done. I had surgery on my neck due to a medical condition, and in the months after my recovery, they have still not replaced it. I am still in so much pain. Please replace it I still have 4 months of my tenancy left.

Update: They tried to bribe me with with wine to remove the review and called me daily to ask me to remove it! Don’t believe all the good reviews you see, they probably make a lot of people take them down!

"Excellent"

Tom was an excellent help throughout, ensuring a really smooth letting process

"Really excellent service"

Really excellent service. Tomos has made the whole process of renting my flat a breeze. Very happy and would definitely recommend.

"Tomos is the reason we came back to…"

Tomos is the reason we came back to Gareth James. Frankly, if he weren't there, we'd still be elsewhere. His attention to detail, responsiveness, humanness (so often missing with estate agents!) and honesty are second to none and have genuinely won GJ more work. He's a treasure GJ should carefully look after, he'll be in much demand in a market where these qualities are sadly lacking. I can't recommend him highly enough

"We have had a great experience with…"

We have had a great experience with Tomos at Gareth James he was so efficient given our quick turn around and went out of his way to get answers to our questions quickly and gave us additional info on the flat including internet and bill providers making the whole experience seamless. This has been our best experience with a letting agents since renting in London

"I recently made the decision to rent…"

I recently made the decision to rent out my property, I was apprehensive about this at first. After my first meeting with Tom, he put me so at ease and answered all my questions throughly. He really guided me through the process, making it so simple and seamless.
Everything has been managed very efficiently and professionally.

"Responsive and Helpful"

Gareth James have been great to work with so far, contracts were swiftly written up and any enquiries/concerns have been looked into quickly. Tom has been helpful and communicative throughout the process, and we look forward to continuing working with the team!

"Very slick and smooth service"

Very slick and smooth service. Rental process was hassle free and dealt with very professionally.

"Had a positive experience with Gareth…"

Had a positive experience with Gareth James in renting our house, especially with Tom who responded to all our enquiries promptly and calmly. I'd recommend!