"Costumer service spot on"

Can't edit my old comment so here's another one.
Initially ordered a wrong size and read on their return policies that they can't exchange the order but refund only. I emailed asking about it anyway and A. They were responsive and helpful B. They have exchanged my order. The only thing was - I spent extra money to post it back to them. I'm satisfied

"Over the moon with my purchase"

I was originally skeptical.
I seen the reviews, but I couldn't get a better price than this.
The T.U.K kitty range is well sought after (hard to find stock anywhere). I settled with tukshoes.co.uk, as they deliver internationally, 6 days later they arrived.
The size guide was spot on, and shoe sizing was the perfect fit. It worked out great for me, thank you tukshoes.co.uk.

"Nicht ein einziges Paar in größer als…"

Nicht ein einziges Paar in größer als Gr. 46.
Haben anscheinend nicht mitbekommen dass es Leute gibt die größere Füße haben. Schade.

"TUK shoes Customer Service BITES"

I have bought shoes from them since 2016, this last time in Dec 2024 they messed up my order and it was basically impossible to get any satisfaction from them at all.

"Do not give them your patronage "

Really sad i can't give less than 1 star because this company does ship to the EU but it does not include a return label with the parcel. Now i have to pay 15 euro to send back a pair of shoes that don't fit and they don't even offer to send you the correct size just a refund. So save yourself some money and shop at a diffent store

"Nightmare process to return the parcel "

I made a mistake and I ordered a pair of shoes that were too small. I noticed immediately and tried to change the order, no way to do that through the website. Then I immediately contacted their customer service (Sunday night). On Monday they sent me an email that they already sent the package and that there was nothing they could do and that I NEED TO PAY FOR THE RETURN. Now I am trying to return this item but it is so complicated, with no return label and no clarity from their policy or from the customer service. It is uneasy and time-consuming.

"Returns set up awful …"

I ordered two pairs of creepers that were too small-the size guide on the websiteis not usefulat sll. Fair enough, but when I attempted to return them I found out I would have to pay the postage. Now, I also ordered some Dr. Martens that I had to return for a different reason and they have free returns, you print the returns label yourself and you can even get free collection from home. TUK, why can't you do that? Please don't say the T's and C's are on the website like you keep doing, no-one buys shoes thinking they are going to return them. If I'd known this I wouldn't have ordered them in the first place.

"No customer service "

Wanted to return a pair of shoes but wasn't sure how to do so. Reached out to customer service but did not receive a response. Money wasted as cannot wear the shoes! Would not buy from this company again and recommend others don't either.

"Displrespectful company"

Jackie (The customer service agent) refuse to remove me from their solicitation list that I never signed up for. She was not helpful and just kept asking for more personal information. Would advise staying away from this company it seems like it may be a front for information harvesting.

"One star because I ordered the women’s…"

One star because I ordered the women’s size 4 after looking at the chart THEY provide on their page.
Was sent a eu37 which technically is meant to be a size 4 but suddenly because the shoes are ‘unisex’ it means they’re a male size 3. Also, not stated that they are unisex and that means sizes can differ.

They then went on to tell me that unfortunately there isn’t room to label that this is the case, but there is a CLEAR size chart on every page for the shoes you look at.

I ordered a size 4, got a men’s 3 and I refuse to pay shipment costs back to them.

TUK, I will take this further as this is on you, not me. I did my research. If I wanted a size 3 I would have ordered a size 3.