"Size too small and you have to pay shipping costs"

My order TUK55050EU came fine but the shoes were way too small, at least 2 sizes too small. The website doesn’t offer any measurements or instructions. Customer service was not helpful.
Had to send them back and pay extra 25EUR for shipping costs which they don’t cover. Ridiculous.

"Delivery costs to Germany are incorrectly stated by TUK"

Although TUK advertises on their website and in their shipping policies that all fees and taxes for delivery to Germany are paid by them, this is NOT true.
After Brexit, ALL shipments from the UK will be checked by German customs. If the value is less than €150, there will be no customs charges, but import VAT will be payable.
After TUK initially reimbursed me the Deutsche Post fee for forwarding the invoice to customs (€15), they never got back to me when I pointed out the 19% VAT I had to pay on top. The information from TUK that they enclose with the parcel (e.g. the UK VAT number) is not sufficient for German customs.
I think it's a shame and not okay that TUK explicitly advertises that there are no additional fees and taxes and yet they must know exactly how German customs operate.
The fact that TUK then no longer responds to my enquiries is simply bad customer service for me.
So ATTENTION: As a German customer, the prices in the webshop are by no means the final prices that you will ultimately have to pay to receive the shoes in Germany!

"IMissing refund (about 200€) CAREFUL when ordering!!!"

I bought two pairs of shoes which didn't fit well, so I had to return them and ask for a refund. When I reached the consumer dpt., they asked me to place a new order and post back the parcel I had received. They also warned me they are no able to pay for the return expenses, so all charges were on me. I sent the parcel back (38€), tracked the shipment and I placed a new order. Once it arrived to the UK, it was held at the office (Coventry ParcelForce) awaiting for the customs fee to be paid by the company. As the company told me they hadn't received any letter, it was me who had to get in touch with Royal Mail to clarify the situation. Afterwards, I asked the company to make a phone call to the office helding the parcel up and ask for the fee. They've finally told me today that the customs fee is £75 and that I had to pay for it. You will understand that I am wasting my time and my money. They are not helping me and they are not going to refund me until they get the parcel I sent back (for which they are not refunding my money (almost 200€)). I feel so deceived that I am sending the parcel back to me so as to try to sell them at Wallapop. I've lost my money and my patience.
Just wishing you good luck in case you need a return o a refund. Don't buy anything online at T.U.K. Shoes if you're not absolutely sure which size you need (I am from Barcelona, unfortunately).

Thanks for reading!

"Do not ship with UPS! "

It’s horrible! It’s super complicated with UPS! Please, never again! Don’t use UPS, please use DHL for Items which are ordered from Germany!

I never get my parcel!because they „don’t meet me“ - I was at work and couldnt change the Adress to an access point coz the website is the biggest *******.

Tech Problems, store not found or other problems.
UPS will send my parcel back to the UK!
Thanks for nothing.

I will never order an item from TUK, If their shipping it with UPS again…

Greetings from Germany!

"Very poor quality"

I've worn T.U.K. shoes for years despite them never having been particularly good quality, because I absolutely love the style, however, two pairs that I have purchased recently have been such poor quality that I will not be purchasing any T.U.K. shoes again.

The first was a pair of Sneaker Creepers; after just a couple of weeks, the soles on both shoes had worn down so much that there were holes in each. The second is a pair of leather Anarchic Creepers; a little over a month of very light wear, the sole has come away down both sides of the left shoe and from the toe on the right shoe.

I really will be sad to not wear T.U.K.s anymore because they are such nice-looking shoes, but they're just not worth the price for the short time they last.

"Falling apart!!! 😡"

Bought some Viva Creepers from them 3 years ago, take into account that I have hardly worn them- maybe 6-7 times on special occasions n paid £110, I’m disgusted that they’re falling apart. I wrote them n sent pictures so u can clearly see that hardly any wear on the soles. All I get back is take them to a cobbler!!
Stay well clear n don’t buy their overpriced shoddy products!!

"Definitely a scam"

Definitely a scam. Ordered shoes months ago and no communication or delivery. Took my money and ran.

Again this is not a legitimate service. Avoid avoid avoid.

"Sole fell off on 2nd wear"

Purchased with caution and was a little concerned when the purple pointed/multi-strap creepers arrived. There were minor defects that suggested they were very cheaply made (straps different lengths on left and right shoes, loose threads) First time I wore them I loved them so opted to wear them to a special night out. (Note, this was just the 2nd time I wore them)
Before even leaving the hotel the sole fell off the right shoe and I was left having to wear the only other shoes I had with me (very flat black pumps)
Spoiled night aside, I would expect shoes retailing at not far shy of £100 (£59 in the sale) to last longer than the approximate 7hrs in total they were worn.
Now waiting for a response from customer service but not holding my breath (I expect I'll get a stock reply below suggesting I contact customer service...)

"Envoi rapide"

Envoi rapide, chaussures conformes.

"After 3 days of wearing my black and…"

After 3 days of wearing my black and white sneakers started falling to bits.